Capt Ron Posted October 20, 2019 Share Posted October 20, 2019 Quote Your Central log file provides us important information, please attach it to your support requests. You can find it at the following locations, or by pressing Control + Shift + L. Windows: %APPDATA%/Orbx/Central/central.log macOS: ~/Library/Application Support/Orbx/Central/central.log Linux: ~/.config/Orbx/Central/central.log You can delete this box/quote once your log is attached Operating system: window 10 Simulator: P3d Screenshot: Issue: central will not install. I have downloaded file from orbx website, run installer as admin goes about 20 % then just sit there for hours going no farther. I tried rebooting and start again time three still the same about 25% install no more. Link to comment Share on other sites More sharing options...
Nick Cooper Posted October 20, 2019 Share Posted October 20, 2019 Hello, please make sure that your copy of Windows is fully updated. Link to comment Share on other sites More sharing options...
Capt Ron Posted October 20, 2019 Author Share Posted October 20, 2019 yes it is up to date Link to comment Share on other sites More sharing options...
Nick Cooper Posted October 20, 2019 Share Posted October 20, 2019 There are also prerequisites that must be installed. Windows Windows 7 and onwards are supported. The following components need to be installed for Central to function correctly: Visual C++ Redistributable for Visual Studio 2015 (x64) https://www.microsoft.com/en-au/download/details.aspx?id=48145 Microsoft Visual C++ 2015 Redistributable Update 3 RC https://www.microsoft.com/en-us/download/details.aspx?id=52685 Visual C++ Redistributable for Visual Studio 2013 (x64) https://www.microsoft.com/en-us/download/details.aspx?id=40784 Please also make sure that your anti virus software is not interfering. Link to comment Share on other sites More sharing options...
Capt Ron Posted October 20, 2019 Author Share Posted October 20, 2019 Yes all of the above is installed everything was working fine till today when central was accidentally deleted. now will not install Link to comment Share on other sites More sharing options...
Nick Cooper Posted October 20, 2019 Share Posted October 20, 2019 Have you looked in your Control Panel to see if it is still marked as installed? Link to comment Share on other sites More sharing options...
Capt Ron Posted October 20, 2019 Author Share Posted October 20, 2019 Yes you are right it is still there how / where do I find so I can make shortcut and run? Link to comment Share on other sites More sharing options...
Nick Cooper Posted October 20, 2019 Share Posted October 20, 2019 C:\Users\your name\AppData\Local\Programs\orbx-central\Orbx Central.exe seems to be it. Link to comment Share on other sites More sharing options...
Capt Ron Posted October 20, 2019 Author Share Posted October 20, 2019 Sorry do not have that, I only have C:users\myname\appdata\local\programs\common and no file after program with orbx Link to comment Share on other sites More sharing options...
Capt Ron Posted October 20, 2019 Author Share Posted October 20, 2019 would it be better to uninstall from the control panel then reinstall Link to comment Share on other sites More sharing options...
Capt Ron Posted October 20, 2019 Author Share Posted October 20, 2019 I got it fixed big thanks for your help Link to comment Share on other sites More sharing options...
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