active Install Programs

[Guus7]

Hi,
Installation under Central 4.0.16 does not work !!! After 97% download, the installation will NOT continue! Also communication error.  After re-start the proces it says ready to instal, but nothing happens. Please HELP!

[Nick Cooper]

Hello,

welcome to the forums.

I have moved your topic to the Orbx Central forum.

Please attach a copy of the central.log file.

[Guus7]

Instal problems Central 4.0.16.

To instal with Central: this link must be opened with an application. WHAT, Where !
After 97% downloading stop. Never reach 100%
After restart: ready to instal: nothing happens ! Only the "turning wheel".

problems occur after upgrade from central 3.xxxx to 4.0.16

Normally everything works fine ! But this time .... (5 programs to install. Failed)

[Guus7]

o yes ....

Your transaction ID / receipt number is 5d9c2c57978d1.

[Guus7]

What/where is"central.log.file ?

[Nick Cooper]

If you encounter an issue when using Orbx Central, please try the following troubleshooting steps:

• Exit Orbx Central completely
  • Press Alt - F4 (Windows/Linux) or Cmd - Q (macOS)
  • Make sure the Central icon isn't in your system tray. If it is, right-click on it and press 'Quit'.
• Start Orbx Central again
• View the Orbx Central User Guide to find solutions to common problems.
  • You can view it at https://orbx.to/central-guide
• If you are unable to resolve your issue, please create a topic detailing your issue using the guide below.

 

You can use the template below to easily create a topic with the information we need to have your issue resolved quickly.

Quote

Operating system: 

Simulator: 

Screenshot: 

Issue: 

 

Your Central log file provides us important information, please attach it to your support requests. You can find it at the following locations:

• Windows: %APPDATA%/Orbx/Central/central.log

• macOS: ~/Library/Application Support/Orbx/Central/central.log

• Linux: ~/.config/Orbx/Central/central.log

• You can also find it in Central on the Settings page, under Help

[Guus7]

central.log

Thanks for reply ! I closed Central and startup again. It seems the same problems continues ... I have to read the user manual in more detail. I did not find any solution.

Thanks again !

Regards, Guus

central.log

[Nick Cooper]

It seems to be a problem that a few customers are having.

I am hoping that the team will advise you.

It will be tomorrow at the earliest.

[Guus7]

"OK". Am waiting for "The Good News"

[Guus7]

Well ....

[Guus7]

Hi,
What I can think is what is possible the problems that failed, that I downloaded the programs with the previous version of "Central", and installed them with the new version ...

 

Regards, Guus.

 

[Guest Josh Koz]

Hi @Guus7,

 

The recurring error in your central.log file here indicates that some components are missing in your Orbx Central installation.

2019-10-08T09:57:57.712Z [ERROR] [Central::IpcService] - spawn saturn-win\Saturn.exe ENOENT
2019-10-08T09:57:57.712Z [INFO] [Central::IpcService] - Saturn closed with code -4058 - null

The update likely failed to ensure all components were in place upon completion. Can you try reinstalling Orbx Central and seeing if the issue persists?