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Product not showing in FTX Central


Rocket

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Posted

 

Quote

Your Central log file provides us important information, please attach it to your support requests. You can find it at the following locations, or by pressing Control + Shift + L.

  • Windows: %APPDATA%/Orbx/Central/central.log
  • macOS: ~/Library/Application Support/Orbx/Central/central.log
  • Linux: ~/.config/Orbx/Central/central.log


You can delete this box/quote once your log is attached

 

 

 

Operating system:  Windows 10 Pro 64 bit

Simulator: Prepar3d v 4.5 

Screenshot:  

Issue: In my products list one of my purchases aren't showing and that is Australia my Australia v2 shows but not the original.  

 

Capture.PNG

  • 3 weeks later...
Guest Josh Koz
Posted

Hi @Rocket,

 

Australia v2 superseds the Australia v1 product. Superseded products won't display in Orbx Central.  The Australia v1 product is still in your account and you can see it listed on the account page on orbxdirect.com.

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