BaiCaiX Posted August 17, 2019 Share Posted August 17, 2019 Quote Your Central log file provides us important information, please attach it to your support requests. You can find it at the following locations, or by pressing Control + Shift + L. Windows: %APPDATA%/Orbx/Central/central.log macOS: ~/Library/Application Support/Orbx/Central/central.log Linux: ~/.config/Orbx/Central/central.log You can delete this box/quote once your log is attached Operating system: Win10 Simulator: XPlane11 Screenshot: Issue: Cant download or update airport. central.zip Link to comment Share on other sites More sharing options...
Doug Sawatzky Posted August 17, 2019 Share Posted August 17, 2019 Hi Please close Orbx Central, ensure your sim is not running, then go to your Users\name\AppData\Roaming\Orbx\Central folder and delete the “Cache” folder and retry. Link to comment Share on other sites More sharing options...
BaiCaiX Posted August 17, 2019 Author Share Posted August 17, 2019 I did what you said. But still the same problem. Link to comment Share on other sites More sharing options...
Doug Sawatzky Posted August 18, 2019 Share Posted August 18, 2019 Ok, lets ask @Mitchell Williamson Link to comment Share on other sites More sharing options...
Mitchell Williamson Posted August 22, 2019 Share Posted August 22, 2019 Hi! It would appear that downloading the manifest file from our servers isn't working or is being blocked. Quote 2019-08-17T15:29:50.765Z [ERROR] [Central::ProductService] - {"errno":"ECONNRESET","code":"ECONNRESET","syscall":"read"} 2019-08-17T15:23:23.486Z [ERROR] [Central::ProductService] - {"errno":"ETIMEDOUT","code":"ETIMEDOUT","syscall":"connect"} 2019-08-17T15:21:51.977Z [ERROR] [Central::ProductService] - {"errno":"ECONNRESET","code":"ECONNRESET","syscall":"read"} Central downloads manifests from storage.googleapis.com, is this accessible for you? 1 Link to comment Share on other sites More sharing options...
Jan_EDHE Posted February 5, 2021 Share Posted February 5, 2021 (edited) That was the missing Link! I added an exception to my firewall (Kaspersky) and was able to start the download. Thanks, this fixed it for me. Edited February 5, 2021 by Jan_EDHE Typo 1 Link to comment Share on other sites More sharing options...
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