active Could not download and save the manifest

[BaiCaiX]

 

Quote

Your Central log file provides us important information, please attach it to your support requests. You can find it at the following locations, or by pressing Control + Shift + L.

• Windows: %APPDATA%/Orbx/Central/central.log
• macOS: ~/Library/Application Support/Orbx/Central/central.log
• Linux: ~/.config/Orbx/Central/central.log

You can delete this box/quote once your log is attached

 

 

 

Operating system:  Win10

Simulator:  XPlane11

Screenshot: 

 

Issue:   Cant download or update airport.

 

central.zip

[Doug Sawatzky]

Hi

 

Please close Orbx Central, ensure your sim is not running, then go to your Users\name\AppData\Roaming\Orbx\Central folder and delete the “Cache” folder and retry.

[BaiCaiX]

I did what you said. But still the same problem.

[Doug Sawatzky]

Ok, lets ask @Mitchell Williamson

[Mitchell Williamson]

Hi!

 

It would appear that downloading the manifest file from our servers isn't working or is being blocked.

 

Quote

2019-08-17T15:29:50.765Z [ERROR] [Central::ProductService] - {"errno":"ECONNRESET","code":"ECONNRESET","syscall":"read"}

2019-08-17T15:23:23.486Z [ERROR] [Central::ProductService] - {"errno":"ETIMEDOUT","code":"ETIMEDOUT","syscall":"connect"}

2019-08-17T15:21:51.977Z [ERROR] [Central::ProductService] - {"errno":"ECONNRESET","code":"ECONNRESET","syscall":"read"}

 

Central downloads manifests from storage.googleapis.com, is this accessible for you?

[Jan_EDHE]

That was the missing Link! I added an exception to my firewall (Kaspersky) and was able to start the download. Thanks, this fixed it for me.