resolved ORBX Central stuck at "Loading simulators"

[tomterrific]

 

 

Operating system:  Windows 7

Simulator:  FSX and X-Plane 11.35

Screenshot:  

Issue:  As the title suggests, after signing in next screen loads and goes no further

Regards,

tom

 

central.log

[Guest Josh Koz]

Hi Tom,

 

According to your log file, Central can't resolve your APPDATA environment variable to your AppData path. We're implementing a check in an soon-to-be-coming patch to fallback if it can't resolve this path.

 

Are you able to open a command prompt and type in the following:   echo %APPDATA%
This should then print out a path and if so, confirm for us that this issue may not be isolated to your PC.

[tom2rific]

Thanks for your response Josh

 

result below

 

[Nick Cooper]

I would think that is at the root of all your other unsolved problems with FTX Central.

Hopefully Josh will be able to help you out.

[tom2rific]

let's hope  

thank you Nick

 

[Mitchell Williamson]

Hi Tom,

 

It would appear your AppData path in your Windows installation isn't set. Orbx Central 4.0.2 was released last night and may resolve your issue. It should update when it launches. You may need to reinstall it from https://orbx.to/central. If you encounter any future issues, let us know and we'll see if we can troubleshoot any further.

[tom2rific]

Hi Mitchell

 

Updated to Orbx Central 4.0.2 unfortunately no improvement

Is it possible for me to set my AppData path ?

 

[Nick Cooper]

Hello,

it doesn't look like a job for the faint hearted.

 

This is the best I can find, the image of regedit is from my PC

 

Click on the image to enlarge it

 

 

[tom2rific]

Thank you Nick

 

had a look in regedit and it appears that I do not have a "User Shell Folders" in HKCU

perhaps this is my issue

 

 

 

[Nick Cooper]

Indeed, it looks like a problem with Windows that I have not seen before .

How about trying to create yourself a new User account, that should

provide you with new and undamaged folders and you can start again.

If it works, then you can eventually delete the old account.

[tom2rific]

Oh My Gosh !!

 

Your suggestion to create a new User account has resolved my problem

so simple, and here I was thinking I may have to reinstall Windows 7

Both FSX and X-Plane 11 are now recognised by Orbx Central

 

Can't thank you enough Nick

You truly are a legend