jaydor Posted October 13, 2018 Share Posted October 13, 2018 Hi, My purchase for TE-GB is not showing in FTX Central, The payment has been taken from my Bank A/c ? How do I go about making a ticket enquiry? James (jaydor) 2158 10/13/2018 Link to comment Share on other sites More sharing options...
Nick Cooper Posted October 13, 2018 Share Posted October 13, 2018 Hello, at the moment it is showing as ordered but not yet paid. It might just need a little more time. You will find the support ticket link on the Orbx Direct support page. Link to comment Share on other sites More sharing options...
jaydor Posted October 17, 2018 Author Share Posted October 17, 2018 On 10/13/2018 at 10:06 PM, Nick Cooper said: Hello, at the moment it is showing as ordered but not yet paid. It might just need a little more time. You will find the support ticket link on the Orbx Direct support page. Hi Nick Can my order for TE-GB be cancelled as something has gone wrong with the order. No monies have been deducted at my Bank, but the money is placed on hold for the payment to be taken. Once the order at your end is cancelled the money will be released back into my account. I can then re-order and hope the new purchase will go ahead without mishap. Thanks again for your help.. James Link to comment Share on other sites More sharing options...
Nick Cooper Posted October 17, 2018 Share Posted October 17, 2018 Hello, we cannot do this on the forums but if you submit a support ticket, I am sure that Richard will sort it out for you. Link to comment Share on other sites More sharing options...
jaydor Posted October 17, 2018 Author Share Posted October 17, 2018 4 minutes ago, Nick Cooper said: Hello, we cannot do this on the forums but if you submit a support ticket, I am sure that Richard will sort it out for you. Ticket submitted, Thank you for your help.. James Link to comment Share on other sites More sharing options...
Recommended Posts
Archived
This topic is now archived and is closed to further replies.