resolved Australia from Full Terrain Invoice

[christiaan]

I bought the DVD Australia V3  Full Terrain many years ago, however I cannot find the invoice.

 

All my other ORBX products I found the purchase details  in my accounts.

 

I am more than certain I bought it from  Full Terrain Australia ( I live in Europe).

 

Could it be because it was not transferred from the old website to the new FTX.

 

The product is installed in my FSX yet it is not in my FTX Central3, please see attachments.

 

Any suggestions.

 

 

 

 

 

 

[Nick Cooper]

Hello,

looking at your signature, I see this:

FTXAUSSP3DVD SIMWARE1277

 

Could it be that you bought it from one of the approved resellers, SimWare Simulations?

 

[christiaan]

Thanks for your reply, in my account there I can only see Cairns & Melbourne V2.

 

Have sent them an e-mail about this issue.

 

 

[christiaan]

Checked their website again and it seems that they do not sell ORBX any more.

 

I remember  that a few years ago I thought that I saw a message that they were not allowed to sell ORBX products anymore, I may be mistaken on this matter.

 

Very strange that two products are on my account but not a third one if I bought Australia there.

[Nick Cooper]

Thanks.

From your image of FTX Central, it looks like your copy of Australia isn't installed.

You could, if it is installed, update it using the link below.

You don't use FTX Central to install these updates and you will end up with the latest

version and have no need to pursue this problem unless you want to install to P3D later versions.

You can do the same with Cairns and New Zealand.

 

We no longer have access to the Flight Sim Store FTX purchase records, so I can't check if you

bought the Australia DVD there.

 

[christiaan]

Thanks for your reply and for your patience.

 

Just to make sure that I have understood what you wrote.

 

MY DVD Australia SP3 is installed in FSX, and working fine, and not in FTX ORBX  so I presume that I can download the updates.

 

There are two updates OrbxFTXAU410 & FTXAUSP4.003.PATCH.exe

 

Do I need to installed both  and if so in which order.

 

For NZ North & South and Cairns DVD's I have the original detailed invoices.

 

Can I buy the licences for these products to bring them up-to date.

 

 

 

 

[Nick Cooper]

Hello ,

you can install the Australia updates, 4.003 first and then 410.

You will find that when unzipped, they have installers, which you should use instead

of FTX Central.

If you want to transfer your licences for the others, then there is the "crossgrade" process,

as in the link below.

You do still have the option to access the latest upgrades without "crossgrading", if you wanted to.

 

 

 

[christiaan]

Thanks Nick for making everything clear to me, you have been a great help.

[christiaan]

Hi Nick,

 

I had an external hard disc where I had put a lot of FlightSim stuff on going back to 2009.

 

It took a while but I found an image of a payment for Australian, it was €130 including the postage.

 

I have just put in a request for the four licences I needed.

 

It was from SimWare Simulations.

 

Still cannot understand why this product was not in my account and the other two were.

 

 

[christiaan]

UPDATE

 

Got  my licences within 24 hours, install/updated as required.

 

Everything seems to have gone properly, not tested yet.

 

Excellent service from the FTX/ORBX team.

[Nick Cooper]

Good news.

Thanks for your comment, from me and on behalf of Richard, who does the cross grade service.