RSantiago Posted November 14, 2016 Share Posted November 14, 2016 Hi, The product FTX: Global openLC North America - Alaska/Canada seems to have vanished. All official links to it ared dead. The forum search only returned dead links. Sorry, there is a problem You do not have permission to view this content. Error code: 2F173/H Flightsimstore says "product not found" Its not listed in FTX Central 3 after the migration. But shows as installed in Central 2. So where is it?? How can I continue to use the product i bought? And what is the difference to the now released openLC just called North America? Order Info: Order #FSS0437084 (Completed) Order Date: Wednesday 16 December, 2015 (2015-12-16) I just found some other entries i could read and it seems its gone because the product has been discontinued and they are working on a way on how to display it. Is there a refund/upgrade Option to the full one? Link to comment Share on other sites More sharing options...
Nick Cooper Posted November 14, 2016 Share Posted November 14, 2016 Hello and welcome to the forum. No, there isn't, there was but it expired 30 days after the release of OpenLC North America. Link to comment Share on other sites More sharing options...
RSantiago Posted November 14, 2016 Author Share Posted November 14, 2016 well i guess thats one way to treat customers.. Link to comment Share on other sites More sharing options...
RSantiago Posted December 5, 2016 Author Share Posted December 5, 2016 So i installed the new FTX Version and it shows Alaska/Canada... But of course the license from FSS was not transferred during the process and i cant start it again.. so i cant update to the latest version.. Please...since you wont refund or offer an upgrade at least provide the service i paid for! Link to comment Share on other sites More sharing options...
Nick Cooper Posted December 5, 2016 Share Posted December 5, 2016 If you have Alaska/Canada installed, you can continue to use it as it is, or have you removed it and now wish to re-install? Link to comment Share on other sites More sharing options...
RSantiago Posted December 5, 2016 Author Share Posted December 5, 2016 i had it installed as version 1.0. Now it says there is a version 1.10 but im not allowed to update. i still have the old fss installer that hase become useless now as well as my fss dl link... Link to comment Share on other sites More sharing options...
Nick Cooper Posted December 5, 2016 Share Posted December 5, 2016 The old FSS installer is not yet useless, you can still install the product with that. Only when the connection with the FSS is finally fully severed and then only in the event of its registry entry being lost will the FSS installer become redundant. Link to comment Share on other sites More sharing options...
Oz Arad Posted December 5, 2016 Share Posted December 5, 2016 Sir, I don't see why would you cancel or make disappear what i paid for ? What if i had to format my computer and re-install my scenery packs? I want to see Open LC Canada-Alaska in my library Link to comment Share on other sites More sharing options...
Nick Cooper Posted December 5, 2016 Share Posted December 5, 2016 Welcome to the forums. Nothing that you paid for has disappeared. Do you have an order or transaction number for OpenLC North America? You already have Alaska\Canada as part of that. Link to comment Share on other sites More sharing options...
Oz Arad Posted December 5, 2016 Share Posted December 5, 2016 Mr. Cooper, Yes I have a transaction number for OpenLC North America yesterday i installed it. So do you mean as i purchased and installed North America Pack i have Canada/Alaska included right? What i am trying to say so why have i paid for OpenLC Canada/Alaska.. Anyway if North America Pack includes both, it is ok then.. thank you for your answer Link to comment Share on other sites More sharing options...
RSantiago Posted December 5, 2016 Author Share Posted December 5, 2016 And i still cant update to v 1,10 because it says i dont have a license,. Link to comment Share on other sites More sharing options...
Oz Arad Posted December 5, 2016 Share Posted December 5, 2016 you won't unfortunately.. but i guess North America Pack has it's v 1.10 i guess..i hope.. Link to comment Share on other sites More sharing options...
Doc_Z Posted December 5, 2016 Share Posted December 5, 2016 It was widely circulated in the forums and on the web page that if you had purchased Open LC/Alaska/Canada before the release of Open LC North America, you would get a discount. Link to comment Share on other sites More sharing options...
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