bailout3 Posted December 24, 2015 Share Posted December 24, 2015 I know this isnt an Orbx issue but is there anyone else having problems with Flightsim store? I purchased S. Cal and Homer but only got the confirmation of the purchase...no Download link and nothing in my account there. I contacted the store but just got the automated reply and nothing since..24 hours ago. I see that their office is closed until Jan. 4 but thought they might be checking for problems. Thanks and Merry Christmas . Link to comment Share on other sites More sharing options...
jpreou Posted December 25, 2015 Share Posted December 25, 2015 Dunno. I've been downloading stuff all morning, but admittedly that is re-downloads of existing purchases (P3Dv3 installers) rather than new purchases. Shows that the login, order history and download areas are ok though. Link to comment Share on other sites More sharing options...
simdown42 Posted December 25, 2015 Share Posted December 25, 2015 I bought Eagle County through Paypal some hours ago. Have receipt from Paypal and even registration number from FSS but no download link in my account. Happy Christmas simdown42 Eagle County order # 443646 Link to comment Share on other sites More sharing options...
bailout3 Posted December 25, 2015 Author Share Posted December 25, 2015 sounds like we have a similar problem simdown..and we probably will have to wait until they are back Jan4. I didnt even get a registration...just got a confirmation of purchase. ( I purchased Eagle County when it first came out and you wont be disappointed..it is very good.) Thanks for letting me know I'm not the only one with a problem with their system. Link to comment Share on other sites More sharing options...
Double J Posted December 25, 2015 Share Posted December 25, 2015 Go to Facebook and message him directly, I had to do that to get a download link last weekend. Link to comment Share on other sites More sharing options...
dominique Posted December 25, 2015 Share Posted December 25, 2015 You should have made the title for your topic more explicit. Nobody is going to shoot you . Like it is it does not say anything clear and it very well escape to the OrbX fellows who are helpful but cannot read everything ! Maybe on the support forum. Happy holidays ! Link to comment Share on other sites More sharing options...
Guest Posted December 25, 2015 Share Posted December 25, 2015 Hi, You can make a customer request by the online formular of FSS Link to comment Share on other sites More sharing options...
bailout3 Posted December 25, 2015 Author Share Posted December 25, 2015 I made a request from FSS but just got an automated reply. Who would I contact on facebook...I don't use FB much so not well acquainted. Link to comment Share on other sites More sharing options...
Double J Posted December 25, 2015 Share Posted December 25, 2015 just go to the FSS page and use the messenger top right...on your page. Link to comment Share on other sites More sharing options...
bailout3 Posted December 25, 2015 Author Share Posted December 25, 2015 All good now I got my message through on Facebook and problem was solved fast. thx for the help and have a great holiday all Link to comment Share on other sites More sharing options...
simdown42 Posted December 25, 2015 Share Posted December 25, 2015 My Eagle County link has mysteriously materialized this morning and I am downloading so all ok now. Happy New Year simdown42 Link to comment Share on other sites More sharing options...
RHaas Posted December 26, 2015 Share Posted December 26, 2015 Is the issue resolved? is it safe to buy now? Link to comment Share on other sites More sharing options...
Adrian Lehmann (FSS) Posted December 26, 2015 Share Posted December 26, 2015 2 hours ago, RHaas said: Is the issue resolved? is it safe to buy now? It was always safe to buy lol, but yes, the issue has been resolved. Link to comment Share on other sites More sharing options...
gprguy Posted December 27, 2015 Share Posted December 27, 2015 Hi Adrian, It does not appear the issue is resolved. I have an outstanding order (sent in via the contact form, no response yet many days later) that was charged but not completed on the FSS side (HTTP error 500). I realize that your office is closed for the holiday break, but someone has to keep an eye on if the order process is broken especially with the big sale going on. There was one more airport I wanted to buy before the sale is over (since you don't re-open till after the sale finishes) so I figured I'd roll the dice today and try anyway. Now I get a HTTP 500 on the eway_handler.php page before it hands off to eway. So looks like the store is still broken. Sorry to be the bearer of bad news. Happy New Year. Link to comment Share on other sites More sharing options...
Adrian Lehmann (FSS) Posted December 27, 2015 Share Posted December 27, 2015 Hi Adrian, It does not appear the issue is resolved. I have an outstanding order (sent in via the contact form, no response yet many days later) that was charged but not completed on the FSS side (HTTP error 500). I realize that your office is closed for the holiday break, but someone has to keep an eye on if the order process is broken especially with the big sale going on. There was one more airport I wanted to buy before the sale is over (since you don't re-open till after the sale finishes) so I figured I'd roll the dice today and try anyway. Now I get a HTTP 500 on the eway_handler.php page before it hands off to eway. So looks like the store is still broken. Sorry to be the bearer of bad news. [emoji4] Happy New Year. We're only closed for dispatch of physical goods, and while we're a little behind with tickets because of the season we'll definitely look into your issue for you. Sent from my SM-G900I using Tapatalk Link to comment Share on other sites More sharing options...
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