Kicks Flyer Posted September 5, 2015 Share Posted September 5, 2015 I purchased Open LC Alaske and Canada from The FlightSim Store on Friday 4 September, Transaction No: 153037722 but am unable to install the product due to not having an email from FTX detailing Order No, Order Date and Registration Key. At the time of purchase your website was down. I have the payment confirmation from the vendor, just don't have information from FTX. Could you please send relative documents to me via email ASAP, Link to comment Share on other sites More sharing options...
Jack the Swede in Spain Posted September 5, 2015 Share Posted September 5, 2015 Go to your account at FSS, look at your purchases and choose the Open LC Alsaka and Canada and there you have all information needed. Jack Link to comment Share on other sites More sharing options...
Holger Sandmann Posted September 5, 2015 Share Posted September 5, 2015 Hi there, all that information is provided by FSS not Orbx. However, I can see the openLC NA product in our orders verification app meaning your order was indeed completed. Thus, you should be able to log into your FSS account and then retrieve the required information from your order history. Also, check your spam folders of your email app whether the confirmation email got trapped there. Alternatively, you may also be able to access your email account at your ISP's server, typically via their Webmail page. Cheers, Holger Link to comment Share on other sites More sharing options...
Kicks Flyer Posted September 6, 2015 Author Share Posted September 6, 2015 All done & dusted. Thanks for your help guys. Signature updated also. Link to comment Share on other sites More sharing options...
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