Matt Cymbalak

Thanks for the great info Rhett. We are continuing to investigate, we have quite a few theories and are working through a process of elimination. Location of files is within the Asia Pacific region. Give there are mostly good download speeds experienced, even with that same product that you then had a poor experience at the tail end, I'm not convinced geography is playing much of a role. However not completely eliminating it just yet.

To find the Orbx Central log file: In OC, Setting -> Help -> Open Log -> Open Or

Hi all, Can you keep an eye on this new thread I created Would appreciate knowing about any recent updates (good or bad)

Hi David, I've posted an update (no answers yet) here Would appreciate if you can reply in that thread (so it's all in one spot) with any info about whether the slow downloads still persist or has it improved since?

Hi everyone, I'll be providing updates here on the problem of extremely slow downloads using Orbx Central. We will need your help, especially in collecting forensics etc. More details below. User Location - at this stage we don't believe location is a factor. Users in the same location (country, region, city) as those experiencing the problem have had fast download speeds We conducted bandwidth testing from several countries (Australia, US West, US East, Mexico, UK, Germany, Indonesia, Singapore, UAE) with good results. Downloads were 56-96% of the maximum connection bandwidth. Factors we don't think are contributing (but we won't eliminate them just yet) Service Provider (ISP) - users have reported the issue but then at a later time had a more normal experience Interfering software (such as Anti Virus) - again users have had slow downloads but then improvement, without disabling AV / firewalls General network load (user end, somewhere between user and Orbx files) - I'd expect a slowing of data transfer but not to the extreme you've been telling us Our investigation continues including more measurements / testing. What you can do about it in the meantime: Try a different network (VPN, cellular hot spot, grab your gear and invade a friend's house!) Try a different PC (ideally with different software configuration such as AV) Try at a different time (the next day) What we need from you: If you experience very slow downloads, reply in this thread with as much of the following as possible: The date / time (UTC or mention your time zone) What product you were downloading General details such as any errors, messages, metrics you can note down A log from Orbx Central Any other details you think relevant If you prefer, you can message me directly on this site. And importantly, I'd like to hear about success (fast downloads) particularly after having a slow experience. Finally, I appreciate your patience and thank you in advance for any info you provide to help us find patterns and causes. Have a great weekend, Matt