active Transfer to Orbx from OldProp

[magxav]

Hi dear developers,

I purchased 2 products (1 is ChasePlane, the other is PMDG 747 Immersion) from OldProp 2 years ago, and I gave up P3D 1 year ago.

Now, I'm trying to pick it up. Unfortunately, when I use chaseplane, it noticed me that I need to update VFXCentral. But I search on the whole internet, the OldProp website is gone! And I noticed the company maybe changed to Orbx.

But when I tried to transfer my licenses to Orbx Service, the //42 support portal said that The transfer window is now closed. 

So now, how can I transfer my licenses? Could you help me? I don't remember my license numbers and obviously, I can't provide my purchase proof because it past more than 2 years. In the past, I always login to my OldProp account to see my license numbers or download addons when I need to re-install them. But right now, I have no idea how to deal with it. All I can provide is my OldProp account and password. I don't know If you can check it in your database or system?

[Nick Cooper]

Hello,

welcome to the Orbx forums.

Thanks for your enquiry.

I think that your answer must come from Parallel 42.

Here is their support page.

https://parallel42.freshdesk.com/support/home

[magxav]

yes, but they didn't answer yet

[Nick Cooper]

Thanks, you will have to wait for them, we do not hold any of their customer data.

[magxav]

Hi dear Nick, I was waiting for them almost 3 days. I submitted a ticket on their website, but nobody answered me.