Bob Duncan Posted July 7, 2020 Share Posted July 7, 2020 i have recently bought and paid for a download for PNW. I cannot get this download, there seems to be a confliction of interest between your down load and my computor. I am having issues with my computor. If I cannot get the download can you help me with this, if not can I have a refund. I am happy for one of you guys to come into the back of my computor to help with this. I know how to do that from my end, but I am a dummy about a lot of stuff. At 83 I am not going to learn too fast Link to comment Share on other sites More sharing options...
Bob Duncan Posted July 7, 2020 Author Share Posted July 7, 2020 Please ignore my last e-mail re unable to download a file. Whatever the obstruction it seems to be cleared and the download has gone through! Are there fairies about? Link to comment Share on other sites More sharing options...
Bob Duncan Posted July 8, 2020 Author Share Posted July 8, 2020 I am confused. I went into the system and saw that PNW was installed. Happy. Later I went into the system again and it is not installed !! I tried to install it and thesystemadvised I needed to update the library, I followed that and hit the green button to update the library function. The same red communication error came up Stopped dead. I do not know what to do, maybe it is better that you refund my money and I live with default scenery. Link to comment Share on other sites More sharing options...
Richard Lincoln Posted July 8, 2020 Share Posted July 8, 2020 Hi Robert, I see this product is not installed in your account, please contact me with your request in the Ticket Portal https://support.orbxdirect.com/hc/en-us/requests/new Thanks Richard Link to comment Share on other sites More sharing options...
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