Thomas Mies Posted April 24, 2020 Share Posted April 24, 2020 Please use this sub-forum for Bug reports with Orbx products only. Please note that this sub-forum is for Bugs found in a working product. It is not for support requests if a product does not work as intended. I have an extreme problem with my frame rate when the wind turbines come into view. It then drops to around 12-15, although I have frames of around 40 when I turn my view away from the wind turbines. Had described the problem some time ago, but received no answer. I wrote a ticket yesterday. Now I have been referred from there. Now I wonder if anyone can help me or Orbx is generally interested in customer service. Greetings Link to comment Share on other sites More sharing options...
Jon Clarke Posted April 24, 2020 Share Posted April 24, 2020 9 hours ago, Thomas Mies said: Please use this sub-forum for Bug reports with Orbx products only. Please note that this sub-forum is for Bugs found in a working product. It is not for support requests if a product does not work as intended. I have an extreme problem with my frame rate when the wind turbines come into view. It then drops to around 12-15, although I have frames of around 40 when I turn my view away from the wind turbines. Had described the problem some time ago, but received no answer. I wrote a ticket yesterday. Now I have been referred from there. Now I wonder if anyone can help me or Orbx is generally interested in customer service. Greetings The reduction of fps when you come into the view of turbines is not a product deficiency but due to hardware settings. If it was a problem for everyone then this would have been addressed but I am afraid you are the only one I recall mentioning the problem. Orbx does take customer service seriously but the support is geared for assisting when a product is not working or not installed correctly etc and clearly the addon/product is working fine but your particular PC specs and settings are struggling with just Turbines. You could attach a pic of your settings and details of your PC specs including hard drive type like SSD, NVME or HDD etc. maybe we can work something out. Link to comment Share on other sites More sharing options...
Thomas Mies Posted April 24, 2020 Author Share Posted April 24, 2020 3 hours ago, Jon Clarke said: The reduction of fps when you come into the view of turbines is not a product deficiency but due to hardware settings. If it was a problem for everyone then this would have been addressed but I am afraid you are the only one I recall mentioning the problem. Orbx does take customer service seriously but the support is geared for assisting when a product is not working or not installed correctly etc and clearly the addon/product is working fine but your particular PC specs and settings are struggling with just Turbines. You could attach a pic of your settings and details of your PC specs including hard drive type like SSD, NVME or HDD etc. maybe we can work something out. Ok. I Hope so. Intel Core I7-8700 / 3,7 Ghz Xplane11 installed on SSD ASUS Prime Z370-P Nividia Geforce GTX 1080Ti 32 RAM Screenshots Link to comment Share on other sites More sharing options...
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