resolved Download backup

[Jack the Swede in Spain]

 

Quote

Your Central log file provides us important information, please attach it to your support requests. You can find it at the following locations, or by pressing Control + Shift + L.

• Windows: %APPDATA%/Orbx/Central/central.log
• macOS: ~/Library/Application Support/Orbx/Central/central.log
• Linux: ~/.config/Orbx/Central/central.log

You can delete this box/quote once your log is attached

 

 

 

Operating system:  

Simulator:  

Screenshot:  

Issue:  I have set the ORBXCentral backup library. I downloaded Kos and installed it, but it was NOT backed up to that library. What could be wrong?

 

Jack

 

 

 

[Jack the Swede in Spain]

No suggestions for a solution?

 

Jack

 

 

[Mitchell Williamson]

Hi Jack,

 

Please make sure that:

• Your backup directory is set 
• "Automatically backup product install files" is enabled
• The backup directory exists and has sufficient space available

I cannot look into this issue further without your log file. If this happens again, please attach it.

 

 

[Jack the Swede in Spain]

Ok, I will, next time I buy a new scenery. Thanks.

 

To your questions:

• Your backup directory is set    YES
• "Automatically backup product install files" is enabled   YES
• The backup directory exists and has sufficient space available   YES

 

 

Jack

 

 

 

[Jack the Swede in Spain]

Ok problem solved. Did the following:

 

1. Uninstalled an ORBX  scenery.

2. Deleted my ORBX backup library.

3. Created a new ORBX backup library.

4. Set the NEW backup library in ORBXCentral and gave it unlimited space.

5. Reinstalled the scenery.

 

That worked. Seems my "old" library had an invalid/not allowed letter/space or something in the library name.

 

Jack