Bert Groner Posted August 6, 2019 Share Posted August 6, 2019 Quote Your Central log file provides us important information, please attach it to your support requests. You can find it at the following locations, or by pressing Control + Shift + L. Windows: %APPDATA%/Orbx/Central/central.log macOS: ~/Library/Application Support/Orbx/Central/central.log Linux: ~/.config/Orbx/Central/central.log You can delete this box/quote once your log is attached Operating system: Windows 10 Simulator: Prepar3D v4.5 (plus Hotfix) Screenshot: none Issue: No automatic updates and other questions... Hello everyone here! First congratulations to the dev's for the new Orbx Central - it seems that a very good thing has been made even better. For sure it's pretty normal that there are initial missunderstandings (from myself ;-) and "teething problems". So I would like the ask the following: 1. I have checked "automatic Updates" (no scenery is diabled for this) but the feature isn't working - there are a lot sceneries which reporting updates which I have to do that manually. 2. ObjectFlow is reported as not installed and/or hasn't been migrated from FTX Central v3. How can I (re-)install it manually? 3. Please find the central.log (written some minutes ago) attached. 3.1 I have found central.log inside C: \User\Username\AppData\Roaming\Orbx\Central - is that the correct location? 3.2 Under C: \User\Username\AppData\Roaming\Orbx is another folder called Orbx Central with the (empty) subfolder Logs - is that correct? 4. I don't see any desktop symbol for Orbx Central after it's installation and placed it manually there to get easy everytime access. Is that correct? Thanks a lot for your time and help in advance! Bert central.log Link to comment Share on other sites More sharing options...
Mitchell Williamson Posted August 7, 2019 Share Posted August 7, 2019 Hi Bert, 12 hours ago, Bert Groner said: First congratulations to the dev's for the new Orbx Central - it seems that a very good thing has been made even better. Thank you for your feedback! 12 hours ago, Bert Groner said: 1. I have checked "automatic Updates" (no scenery is diabled for this) but the feature isn't working - there are a lot sceneries which reporting updates which I have to do that manually. Automatic updates are performed about 5 minutes after Central launches. You can also leave Central running in the background and it will also download and install updates as they become available. 12 hours ago, Bert Groner said: 2. ObjectFlow is reported as not installed and/or hasn't been migrated from FTX Central v3. How can I (re-)install it manually? In your log it does appear ObjectFlow was installed. It should be visible in Central under 'My Products'. Where does it appear to be reported as not installed? Quote 2019-08-05T15:27:43.533Z [INFO] [Central::ProductService] - Switching install destination for prerequisite to Main Library 2019-08-05T15:27:43.534Z [DEBUG] [Central::ProductService] - Beginning install process for lib-objectflow. 2019-08-05T15:27:43.534Z [DEBUG] [Central::ProductService] - Fetching download details... 2019-08-05T15:27:43.534Z [DEBUG] [Central::ProductService] - Creating E:\Orbx Library\p3dv4\Orbx ObjectFlow Quote 2019-08-06T11:11:54.840Z [DEBUG] [Central::ProductService] - Orbx ObjectFlow (Orbx ObjectFlow 2.1.0 - May 2019) - Library (Main Library) - E:\Orbx Library 12 hours ago, Bert Groner said: 3.1 I have found central.log inside C: \User\Username\AppData\Roaming\Orbx\Central - is that the correct location? Yes. 12 hours ago, Bert Groner said: 3.2 Under C: \User\Username\AppData\Roaming\Orbx is another folder called Orbx Central with the (empty) subfolder Logs - is that correct? I believe that is used for the install process - we'll be looking at ways to prevent this from remaining in the future. 12 hours ago, Bert Groner said: 4. I don't see any desktop symbol for Orbx Central after it's installation and placed it manually there to get easy everytime access. Is that correct? I believe it should've been created automatically. Link to comment Share on other sites More sharing options...
Bert Groner Posted August 7, 2019 Author Share Posted August 7, 2019 Hello Mitchell! Thanks for your very fast response... 1. Good to know... Solved ;-) 2. While installing Orbx Central there an error report that ObjectFlow could not be transfered/installed - and there was a line in the central.log before saying that ObjerctFlow wasn't available. But if it's there now: Solved. 3. Solved. 4. Unfortunately it wasn't... Have a good time! Bert Link to comment Share on other sites More sharing options...
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