Dale Golder Posted July 21, 2019 Share Posted July 21, 2019 Hello, After finally managing to sort my fathers tegb on mac yesterday I decided to purchase it myself, upon logging into FTX central I get the following error message when trying to update libary, I have also submitted a support ticket but no response Link to comment Share on other sites More sharing options...
Nick Cooper Posted July 21, 2019 Share Posted July 21, 2019 Hello, support tickets are only for problems with Orbx Direct purchases and accounts. The third line of the error message in your image is telling you that you need to go to that Orbx Direct account and add the freeware Orbx X Plane 11 libraries to it. Then you can return to FTX Centraland install them. Link to comment Share on other sites More sharing options...
Dale Golder Posted July 21, 2019 Author Share Posted July 21, 2019 Hi Nick, I'm slightly confused, the 3rd line says if this product is freeware but it isn't freeware, its tegb which I paid for? Link to comment Share on other sites More sharing options...
Nick Cooper Posted July 21, 2019 Share Posted July 21, 2019 Hello, your screen shot shows that you are not trying to install TEGB but the Orbx X Plane 11 libraries, which are required but are also a separate product and free of charge. Link to comment Share on other sites More sharing options...
Dale Golder Posted July 21, 2019 Author Share Posted July 21, 2019 Hello, When I sign into FTX Central the update to libary comes up at the bottom right corner of the page that is where this error message comes from, I haven't installed any products to xplane 11 yet only Fsx & P3d, I will try the install from there & report back if any further issues. Many thanks Link to comment Share on other sites More sharing options...
Nick Cooper Posted July 21, 2019 Share Posted July 21, 2019 Please go to Orbx Direct, log in, navigate to the freeware page from the drop down menu, scroll down to the Orbx X Plane 11 libraries and add them to your Orbx Direct account. Link to comment Share on other sites More sharing options...
Recommended Posts
Archived
This topic is now archived and is closed to further replies.