PipPaul Posted May 31, 2019 Share Posted May 31, 2019 I have just purchased true earth central, north and south and had the confirmation purchase email for all, both north and central have downloaded but there is no sign of TE south its been 6 hours now and still nothing the transaction ID: 5cf0ea2cdbc60. can someone explain how to sort this out please. Thank you. Link to comment Share on other sites More sharing options...
Nick Cooper Posted May 31, 2019 Share Posted May 31, 2019 Hello, welcome to the forums. Before I check, my guess is that you bought the P3D version of TEGB South. Link to comment Share on other sites More sharing options...
Nick Cooper Posted May 31, 2019 Share Posted May 31, 2019 Hello again, I have now checked and that is indeed why you have not seen your copy of TEGB South. Please submit a support ticket and Richard will exchange your P3D product for the X Plane 11 version for you. Link to comment Share on other sites More sharing options...
PipPaul Posted May 31, 2019 Author Share Posted May 31, 2019 Hi Nick just looking at the site and don't know how I did that, going through the purchase sequence again I cant even see any options just add to cart and then pay with card options as per my other two purchases, anyway thanks again and I will indeed submit a support ticket. Thank you. Link to comment Share on other sites More sharing options...
Nick Cooper Posted May 31, 2019 Share Posted May 31, 2019 Here are the options. Link to comment Share on other sites More sharing options...
PipPaul Posted May 31, 2019 Author Share Posted May 31, 2019 Thanks again nick I'm sure I did x plane but obviously not, have submitted my ticket what happens next ? Link to comment Share on other sites More sharing options...
PipPaul Posted May 31, 2019 Author Share Posted May 31, 2019 Just received an email and the support team are looking into it. Thank you. Link to comment Share on other sites More sharing options...
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