RMK Posted November 2, 2018 Share Posted November 2, 2018 I purchased the socal (North America) scenery direct from orbx, transaction ID 5bdb83ea4faf7 I downloaded and installed FTX Central and when I click on the link to download the scenery via ftx then ftx opens but my purchased package is not listed. There are 5 airports under "North America" but not my scenery. I did the FTX troubleshooting of deleting the orbx folders in app data (2 locations) and rebooting and reinstalling and rebooting but I still can't find my scenery. I can manually download the scenery but there is no way to install it without FTX recognizing I purchased it. I've perused the forums and can't find someone with this issue although I'm sure I'm not the first. Help please. Link to comment Share on other sites More sharing options...
Doug Sawatzky Posted November 2, 2018 Share Posted November 2, 2018 Hi, welcome to the forums Could you please show us a picture of your FTX Central 3 opened to the "North America" tab. Also, which of the below options do you have selected? Thanks Doug Link to comment Share on other sites More sharing options...
RMK Posted November 2, 2018 Author Share Posted November 2, 2018 Here you go; thanks for responding Link to comment Share on other sites More sharing options...
Doug Sawatzky Posted November 2, 2018 Share Posted November 2, 2018 Thanks, but sorry, Your "socal (North America)" product is not compatible with and not offered for X-Plane. You can use the "create a ticket" option from the below support page to request a refund. https://orbxdirect.com/support Cheers Doug Link to comment Share on other sites More sharing options...
RMK Posted November 2, 2018 Author Share Posted November 2, 2018 That's too bad; thanks for the help Link to comment Share on other sites More sharing options...
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