active FTX GLOBAL UNINSTALL

[matty121]

Can I ask how re-install ftx global back p3dv4 as i uninstalled all app data in game as a problem came up in the virtual cockpit and support said remove app data.

But when i come to reinstall ftx global it say installed but cant see it in p3d i still have default textures even tho it is saying installed in ftx central V 3 and for some reason it took only 20mins to down load and normally  it takes 2hr 45 mins.

 

Matthew Russel

 

Purchase Id is 2017-02-22 12:18:51

[Nick Cooper]

Hello,

did you mean to post this again?

There is already this one.

 

 

 

[matty121]

Hi

 

tried what you said but now i am getting an error message 

 

purchase number

 

can you tell me where again I can get the error log to post on here

sorry i did not mean to post again sorry 

 

2017-02-22 12:18:51

 

thanks

 

[Nick Cooper]

Hello,

the error log is to be found at:

 

C:\Users\your name\AppData\Local\Orbx\ftxc3.log

[matty121]

hi,

 

here is the log.

 

 

ftxc3.json

[Nick Cooper]

Thanks, the file is ftxc3.log, there might not be one, in which

case a screen shot of the error message would do.

[matty121]

hi,

 

just wandering found the problem with the report i sent you.

 

 

thanks

[matty121]

hi,

 

Sorry just found your reply ignore last message 

[matty121]

Hi,

 

So I deleted the files again and just tried to. Reinstall again this time no error but again it only took 28 minutes to down load and again no orbex scenery in p3dv4. Do you think I should manual download and if I do dose it come with Exe file.

 

Thanks 

[Nick Cooper]

Hello,

I wonder if you have yet installed the Orbx libraries?

[matty121]

I have not done that I will try that now 

[matty121]

hi,

 

there was an error installing the libraries

 

error log  attached

[Fred Moralto]

Solved?... I experience the same issue....

[matty121]

Hi,

 

 

so whats the issue and what do I need to do

 

 

Thanks Matt,

[Fred Moralto]

sorry, I don't have the answer. I did what Nick suggested but it did not work

still get the default scenery after FTX Global install

[matty121]

Hi,

 

 

shall ia do it by manual down load would that be better.

 

 

Thanks,

 

[Nick Cooper]

Hello,

you could try the internet for the error message.

I think it means that your internet connection failed before the download was complete.

[matty121]

hi,

 

i will try again tonight to download wher do you find internet error messages

 

 

Thanks,

 

[Fred Moralto]

don't know which action had effect but seems to work now for me:

 

1- erased Orbx folder in Appdata/Local/temp... then re-installed ftx global

or

2-installed ftx global+librairies (there is an update)

or

3-combination of 1+2

 

i do not garantee it works but a try is at no cost

 

good luck

[matty121]

Hi,

 

Thanks I will give it a go

 

 

Thanks,

 

[matty121]

Hi,

 

if this dose not work I will try the manual download is there exe program with manual download?

 

 

Thanks,