meppel88 Posted June 30, 2018 Share Posted June 30, 2018 Hi. i wonderd i have bought orbx the netherlands and today i saw on my creditcard that you ”stole” cant find the right word sorry!! This!! Omschrijving ORBXSYSTEMS.COM TOOWONG QLD Vreemde valuta 1099 AUD AUD 1.099,00(€ 725 thats a lote more than the 54usd. This week i want my money back. Im very sad about it. So hopefully you can contact today. If you dont i will take further steps. vonjoost@hotmail.com is my adress to contact me!! Regards Joost Link to comment Share on other sites More sharing options...
Nick Cooper Posted June 30, 2018 Share Posted June 30, 2018 Hello, welcome to the forums. You have posted in the wrong place, please submit a support ticket with your request. Despite your posting an e mail address that is linked to an inactive and empty Orbx Direct account, I have found your transaction and another commercial account with a different account name and e mail address. Please be sure that you use these details when you submit your support ticket and not the e mail address that you have posted or your forum e mail address. The reason for the high price is that you have registered as a commercial customer and not noticed the high prices. While this will be rectified and you will be refunded the difference between the commercial and private prices, you might need to review how you make online purchases, as the price is displayed at each stage of the purchase for you to see and act on if required. Link to comment Share on other sites More sharing options...
meppel88 Posted June 30, 2018 Author Share Posted June 30, 2018 11 minutes ago, Nick Cooper said: Hello, welcome to the forums. You have posted in the wrong place, please submit a support ticket with your request. Despite your posting an e mail address that is linked to an inactive and empty Orbx Direct account, I have found your transaction and another commercial account with a different account name and e mail address. Please be sure that you use these details when you submit your support ticket and not the e mail address that you have posted or your forum e mail address. The reason for the high price is that you have registered as a commercial customer and not noticed the high prices. While this will be rectified and you will be refunded the difference between the commercial and private prices, you might need to review how you make online purchases, as the price is displayed at each stage of the purchase for you to see and act on if required. Link to comment Share on other sites More sharing options...
Nick Cooper Posted June 30, 2018 Share Posted June 30, 2018 Just to add, I have forwarded your request directly to the management, so that it can be resolved as quickly as possible for you. Link to comment Share on other sites More sharing options...
meppel88 Posted June 30, 2018 Author Share Posted June 30, 2018 Hi ah many thanks. I have send a message to the management too. thx foe the quick respons. regards Link to comment Share on other sites More sharing options...
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