Problems Installing EU Germany South

[Enrico&1970]

Hi, 

 

I ordered (and paid) today EU Germany South. Then I tried to install it via FTX Central.

 

I could see it in the "Europe" Overview section in yellow with the mark "not installed"  but whan I try to install it,

the program is "checking the licence with ORBXDirect" and nothing is happening for hours...

 

When I log in my Account at  the ORBX Website  I see my Order for "EU Germany South"

with an Transaction ID, so I thing its processed.

I got an E Mail "The products you ordered have been added to your account."

 

My system is Win10 and I use P3DV4.

 

When I tried it the first time to download it via FTX Central, unfourtenatly I cleard the Temp folders with the Program CCleaner.

so may be something is mixed up with the license ...

 

Any idea to fix it? 

 

Thanks for help!

[Doug Sawatzky]

Hi Enrico, welcome to the forums

 

Could you please post your Transaction ID number here?

 

Thanks

 

Doug

[Enrico&1970]

54 minutes ago, Doug Sawatzky said:

Hi Enrico, welcome to the forums

 

Could you please post your Transaction ID number here?

 

Thanks

 

Doug

 

Hi Doug!

 

The Transaction ID: 59d0eeee5121a

 

Thanks 

 

Enrico

[Doug Sawatzky]

Thanks Enrico

 

Please try this,

Please use a download manager.  https://www.freedownloadmanager.org/

 

Your simulator and all other programs need to be closed first, make sure your antivirus is not blocking it and your UAC is turned off, then try the below procedure.  Also be sure to have HD free space(temp folder) on C:\ that is at least two times the .zip file size so the product can download and extract itself.

 

Go to FTX Central 3 Settings.

Uncheck the “Use multiple threads for downloads”.

Click on the “Clear Temp” Button.

Click on “Save”.

Restart FTXC3, and try again.

 

Alternatively, you can also use a download manager (to help avoid corrupt downloads) such as IDM and do a manual download from your Orbx Direct account web page (this is where a download manager works great) and click on the account button top of page, then find and click on the product info, and in the bottom line small print there is a manual download option, down load it and save it in a named folder, then open FTXC3 and select it, and click on the orange "installation options" and select "Install from my manually downloaded .zip". as per the below links.

 

http://www.orbxsystems.com/forum/topic/127395-manual-download-of-products/

 

http://www.orbxsystems.com/forum/topic/125435-how-to-install-from-an-orbx-direct-downloaded-zip-file/

 

Cheers

 Doug