active FTX Global P3D v4 Installtion Error | FTX Central Donwload Error

[jsg0813]

Hello,

 

I recently purchased FTX Global for P3d v4. I initially installed the program letting FTX Central auto install. During installation I got 1 interruption message but clicked retry and it continued install. After install I fired up P3D and did not see any change to my scenery as it remained in the P3D default. I went back to FTX Central to uninstall product to attempt a re-install. During reinstall I  now continue to get an interruption message and it will not allow an install. I went through P3D files and still see an orbx folder after uninstallation but cannot delete as it says I do not have permission, even after changing admin security settings. Please see attached file which is screenshot of FTX Central Download Error. 

[Richard Lincoln]

Hi,

 

   Please read this post to make the log available.

 

  

 

[jsg0813]

1 hour ago, Richard Lincoln said:

Hi,

 

   Please read this post to make the log available.

 

  

 

 

 

 

Attempted these steps precisely and only got a .json file. Searched for .log and no where to be found. Please see attached photo and this is what occurred as I searched. The search bar defaulted to ftxc3 in pic. 

[jsg0813]

2 hours ago, Richard Lincoln said:

Hi,

 

   Please read this post to make the log available.

 

  

 

 

I just figured out a way to rid those left over file and did a reinstall of FTX Global and again the texture have defaulted. Please see current pic attached. 

[Richard Lincoln]

Hi,

 

    Do you have any Malware/Virus protection on the Pc?

[jsg0813]

Oh wow I do. I didn't make any thought on that...let me try that right now. I am gonna uninstall and reinstall and get back to you. 

[Richard Lincoln]

Hi,

 

    If you go to Google and look for "How to create a Rule for _________ For exmple, how to create a Rule for Malwarebytes.

[jsg0813]

Okay I will look. I disabled my antivirus software and tried a fresh install but had no luck as textures still defaulted. I will show you in attachment where I did this step. Are there any other steps? I also downloaded FTC Central with this on I'm assuming so would that cause any issues? Regarding malware/virus programs this PC is a brand new build so I haven't added any antivirus software besides those that automatically come with Windows 10. 

[jsg0813]

Richard,

 

I am going to try a complete reinstall of both P3D as well as FTX Global to see if this will eliminate my issues. I will be sure to turn off my antivirus. I will update you on if this is a success or not. I really appreciate your help. 

[jsg0813]

Richard,

 

I just completed a complete reinstall of P3d v4 and I had no luck on solving the issue. Texture are still defaulting, and other ideas on how to fix this issue as I cannot figure this out. Thanks. 

[jsg0813]

Hello,

 

is there any possible way that someone from Orbx support can use team viewer on my PC to pinpoint the issue? I'm a little frustrated as I spend $100 on a product and i am unable to use it. I've tried countless fixes on my own and nothing is working. Thanks. 

[Richard Lincoln]

Hi,

 

    We do not use that way of support sorry, could you please take a screenshot of your Scenery Library? Specifically the Orbx entries, please. Also, provide an image of this," for example" C/P3DV4/ORBX/Troubleshooter/Troubleshooter .exe  please run the .exe as Admin and post the image here.

[jsg0813]

Please see images below. Regarding troubleshooter.exe I am unable to locate. Inside ORBX folder there is:

 FTX_OLC

 Scripts

 User Documents

 

 

Could not find application in any of those folders. 

[jsg0813]

[jsg0813]

[ranx]

Richard, thanks again for last fix.  I hope this is the appropriate place to post this.  I have purchased global base, vector, hd trees and others for p3d v3. I would like to install whatever is available into p3v4. do I need to purchase new versions of each?  they are greyed out in ftx central.  thanks for any help. rob

[ranx]

Richard. nevermind.  I see the fss transfer options.  thanks

[jsg0813]

Richard,

 

I just installed the new library settings for FTX Central and I think this may have been the issue. Loaded up p3d and there are way more autogen features and the night lights actually has street light orbs rather that just a flat lite texture tile. Does this vague description sound accurate?

 

[Richard Lincoln]

Hi,

 

    Could you please show hidden files and folders in your Windows Installation? Nick has outlined on how to do this in the link below. In reply 14 you need to go back a step to C/ProgramFiles/LockheadMartin/Prepar3Dv4/Orbx.