David Rogers Posted August 10, 2009 Share Posted August 10, 2009 Hi, I don't know if anyone here has bought the Skysim Hawk (www.skysim.co.uk). It's a nice looking aircraft, so I purchased and paid for it at Saturday lunchtime. It has a draconian, long-winded activation process that involves 3 different codes, and requires manual processing by Rick Piper (Skysim). Perhaps, to be reasonable, you would not expect a resonse during the weekend - but if you didn;t receive a response at the weekend (as I didn't), you would be pretty expectant to get what you've paid for fairly early on Monday AM wouldn't you ?? Nope? ......... well maybe by lunchtime.... by the time they've waded through their emails maybe.... Monday PM ...... ? Ok, well by 'close of play' on Monday? How about by 22:00 on Monday then? So let's say you start to get worried that your mail went missing so you fire off a 2nd email - you're sure you'll get a reply to this one ............................ Almost 3 days after paying for something, and I still have no activation code, and have had no response to 4 emails. .............. watch this space................. Link to comment Share on other sites More sharing options...
swraymac Posted August 11, 2009 Share Posted August 11, 2009 have the same problem........this one will definetly not "be going straight to the pool room." Link to comment Share on other sites More sharing options...
Matthew Webb Posted August 11, 2009 Share Posted August 11, 2009 have the same problem........this one will definetly not "be going straight to the pool room." Ahh - but are you "going to take it out of the wrapper"? Sorry to hear about those troubles David. I'd be keen to know how you go... Link to comment Share on other sites More sharing options...
tennyson Posted August 11, 2009 Share Posted August 11, 2009 Bought the Skysim Mirage and had no such problem, Dave. I watched with interest in another thread when you mentioned the activation glitch and kinda thought it was another manufacturer (aircraft developer) who is very slack with their activation. Hope you get it sorted, mate. Makes you mad when you pay for something and then have to wait days to actually use it. Frank Link to comment Share on other sites More sharing options...
David Rogers Posted August 11, 2009 Author Share Posted August 11, 2009 Hi folks, Having now unistalled FSX for a break, I no longer require the activation code from these people, however I am still tracking how long it takes to hear ANYTHING back from them. Update - Tuesday 10:20 GMT (having purchased on Saturday 8th August), still no response of any kind to 7 emails, including one formal complaint. Some people may be creative and be able to produce add-ons but they just clearly cannot run a business. Totally unacceptable. Seriously, shame on you Rick Piper. Link to comment Share on other sites More sharing options...
Milamber Posted August 11, 2009 Share Posted August 11, 2009 Please see your other thread at Avsim concerning this issue, specifically Roddymod's response and my own suggestion of getting a "chargeback". Rick Piper has given generously to the FS community over many years and now appears to have no connection with Skysim any longer and is as frustrated with the activation process as are we users. During the recent Avsim library debacle, I dropped Rick a note asking for a particular skin for the Nemeth EC135. He responded within the hour with all his skins for this heli. He's a real gentleman and it would appear to me that you might not have all the facts. I'm just as pi$$ed off with Skysim myself. Maurice. ps Anyone having "intermittent" issues with the forum here ? I am getting "server unavailable" on both IE and Firefox ? Link to comment Share on other sites More sharing options...
Patrick Scharnowski Posted August 11, 2009 Share Posted August 11, 2009 ps Anyone having "intermittent" issues with the forum here ? I am getting "server unavailable" on both IE and Firefox ? Yeah, this place is buzzing with activity since the 24 hour shutdown. Must be a little of a bother on the server. Link to comment Share on other sites More sharing options...
John Bosch Posted August 12, 2009 Share Posted August 12, 2009 I get the "server unavailable" thing too on occasion. Either that or for something like 10 minutes it will just bog down and each page load will take a minute or so. Link to comment Share on other sites More sharing options...
Rick_Piper Posted December 24, 2009 Share Posted December 24, 2009 Hi David If you have any problems getting activations from Skysim just e mail me mate. I am not a part of Skysim anymore. work every day on my PC sou generally about to help anyone that has got no reply from Skysim. I don't do shame as it was not my security and the problem is the manual sending of activations by one person (not me) most people that know me should know that i am not around to ripp anyone off. it was my First & Last Payware venture as the amount of hassle involved when the money goes in someone else's pocket is really not worth it. if i ever bother to do another Payware model it will be a personal sales area in my control. Regards Rick Piper Link to comment Share on other sites More sharing options...
Peterok Posted December 25, 2009 Share Posted December 25, 2009 Hi Rick regarding payware, if you do get involved again could I suggest the The Flightsim Store here in Oz who have looked after the Orbx payware from day one. I have purchased all the Orbx products via them over the last 12+ months and never had an issue with activation. Support is good and rapid as well. just a thought and not connected with either organisation, except as a very satisfied customer merry Christmas Peter Link to comment Share on other sites More sharing options...
johnboy Posted December 25, 2009 Share Posted December 25, 2009 Hi David et al, I have installed/uninstalled/re-installed the Hawk three times now, all of which were painful and convoluted to varying degrees, the last taking six emails and a telephone call, but it was all worth it, I think the Hawk is fantastic and real fun to fly. I just hope I never have to install it again Merry Christmas to All, Johnboy Link to comment Share on other sites More sharing options...
Recommended Posts
Archived
This topic is now archived and is closed to further replies.