mrjamierocks Posted March 5, 2008 Share Posted March 5, 2008 well i purchased the cd rom version and have begun downloading it as well,have been reading about when you install it and the reg key,but when i log in and check my order there is no reg key,i have the order number and it says it has been processed,do i have to wait for the cd? Link to comment Share on other sites More sharing options...
Valcor Posted March 5, 2008 Share Posted March 5, 2008 Having the same issue. My orders detail page after hitting View shows nothing about a registration number. Link to comment Share on other sites More sharing options...
maxter Posted March 5, 2008 Share Posted March 5, 2008 Adrian from the FlightSimStore posted this earlier... Hi All, As with any major product launch you can expect server load to be quite high during the initial stages of the launch. If you are experiencing timeouts or problems during the order process it is important that you firstly remain calm Smiley any issues can and will be sorted out. Below are a few things that a couple of users have experienced at The FlightSim Store website: 1. Slow page load speeds - this is understandable... the revolution has started and everyone and their dog wants to be involved. 2. 503 Service Unavailable error message - cause is the same as above, just means momentarily the server reached it's limit. Try reloading the page or come back in a short while. We are in the process of uploading the file to various other servers and these kinds of errors when trying to download the file will become less likely over the next few hours. 3. Multiple orders in your account - This will happen if you click Confirm Order during the last stage of checkout and then try and do a refresh or click your back button and resubmit. It is important that you be patient and allow each step to complete. If you do receive multiple orders they will be cancelled and in the event your credit card is charged more than once refunds will be processed throughout the course of the day. 4. I've paid but I don't have a download link or registration email - Some payment methods are not instant. Bank Transfers, Cheque, Paymate all have to be confirmed manually. Once this is done your order status will be updated and the relevant registration information issued. 5. Download limit is reached because of above errors - No problem... contact us at http://www.flightsimstore.com/contact_us.php and it can be increased and re-activated. The main thing to remember is be patient, FTX has been launched to the world and we are working tirelessly to get it out to you. Any and all issues will be sorted! Item 4 is particularly relevant Link to comment Share on other sites More sharing options...
mrjamierocks Posted March 5, 2008 Author Share Posted March 5, 2008 i used credit card Link to comment Share on other sites More sharing options...
Adrian Lehmann (FSS) Posted March 6, 2008 Share Posted March 6, 2008 Hi there, There was an issue with registration keys not being issued to disk orders. This has now been solved but if you have ordered the disk and do not have the key please contact The FlightSim Store here: http://www.flightsimstore.com/contact_us.php Link to comment Share on other sites More sharing options...
mrjamierocks Posted March 6, 2008 Author Share Posted March 6, 2008 alls good,received reg key. Link to comment Share on other sites More sharing options...
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