Flare Posted April 27, 2013 Share Posted April 27, 2013 Hi all, Please lend the wisdom. FTX is wonderful. I purchased three scenery newly. However, it is not possible to download a product by my mistake. What must I do? <The details> I changed an Internet provider. Of course the e-mail address changed. I forgot to change an account info of Flightsim store. I put scenery of FTX in a shopping cart of Flightsim store as an account info of old Flightsim store from the homepage of FTX and checked out. I think that the system of Flightsim store transmitted Download link to old Email address. However, my old mail account was not available. I waited for a few days, but Email did not come. I intended to confirm it in Flightsim store. In the case of login, I understood that my account info was old. I logged in in an old e-mail address and changed the information of the e-mail address into a new e-mail address. I sent an E-mail to support team (Mr.Jay Kae). There was an answer from him immediately. "I cannot identify your account" I checked it again in a Flightsim shop. However, I was not able to log in in my account that I updated newly. When I registered a new e-mail address, I registered a wrong e-mail address. I informed this process in Mr.Jay Kae, but there is not yet an answer from him. I paid the price at a price in Paypal. I depended on support of Paypal. "we can not support the downloading product in Paypal" I'm sorry I am weak in English. Flare Link to comment Share on other sites More sharing options...
Wolter van der Spoel Posted April 27, 2013 Share Posted April 27, 2013 Get in touch with the FlightSimStore via their mail system and tell 'm your data from the purchase, they can check that as they handle sales, Link to comment Share on other sites More sharing options...
Flare Posted April 28, 2013 Author Share Posted April 28, 2013 Thank you for a reply. Sorry,I write this sentence by machine translation. Like advice, I transmitted the following information to FlightSim Store support and Mr.Jay Kae by an email. 1) process of my mistake. 2) order number of my product which I purchased so far. 3) screenshot of my FlightSim Store account. 4) transaction ID that I paid in Paypal and the screenshot. Please teach it if, in addition, there is necessary information. Link to comment Share on other sites More sharing options...
Wolter van der Spoel Posted April 28, 2013 Share Posted April 28, 2013 That is fine, I am sure Jay Kae will get in touch with you to resolve your problem Link to comment Share on other sites More sharing options...
Jay Kae Posted April 28, 2013 Share Posted April 28, 2013 I did reply again though that you can find all your old downloads in the account using that new email address. In your account page is a link that refers to all your downloads, if you use that you will find all your downloads are there. Link to comment Share on other sites More sharing options...
Flare Posted April 29, 2013 Author Share Posted April 29, 2013 That is fine, I am sure Jay Kae will get in touch with you to resolve your problem Thank you very much. I thank for your cooperation. Link to comment Share on other sites More sharing options...
Flare Posted April 29, 2013 Author Share Posted April 29, 2013 I did reply again though that you can find all your old downloads in the account using that new email address. In your account page is a link that refers to all your downloads, if you use that you will find all your downloads are there. hi, I thank for your cooperation. The email that you sent to me does not arrive. A timing might overlap with my mistake. I am sorry very much. Because I am as follows, will the right transmission transmit a message once again? flare@pa3.so-net.ne.jp (I cannot receive even if transmit a message from this email link. Please use the general email system.) I thank you for your kindness and hard work in advance. Link to comment Share on other sites More sharing options...
Jay Kae Posted April 29, 2013 Share Posted April 29, 2013 That is where it was sent so I am not sure as to why it is not arriving, basically though the download links can be found in your account via this page: https://www.flightsi...nload_files.php It will open into a page that shows you this: This was done using your own login by me so what I see is what you would see Link to comment Share on other sites More sharing options...
Flare Posted April 30, 2013 Author Share Posted April 30, 2013 The page that you showed is my account. This is the history which I purchased in the past. However, the things which I purchased newly are as follows. (I purchased it in 2013/04/10) ・ Orbx-FTX: EU Wales AUD$40.95 ・ Orbx-FTX: EU England AUD$40.95 ・ Orbx-FTX: NZ Kitajima AUD$40.95 It is a reliable fact that I purchased these three products in flightsim store. The reason is because I used paypal. The history is left in Paypal. The history must reach flightsim store from paypal. It may be the mistake of the system if a notice of payment from Paypal does not reach flightsim store. I do not know what I should do. Link to comment Share on other sites More sharing options...
Jay Kae Posted April 30, 2013 Share Posted April 30, 2013 I'll get Adrian to chime in on this Link to comment Share on other sites More sharing options...
Adrian Lehmann (FSS) Posted April 30, 2013 Share Posted April 30, 2013 Hi Flare, It looks like something went wrong during the ordering process and the order was not saved. I found your payment and have manually generated your order. You can now login to download the software that you have purchased. Link to comment Share on other sites More sharing options...
Flare Posted May 1, 2013 Author Share Posted May 1, 2013 Downloading was possible. I am very glad. I thank for your support. FTX is really splendid. I intend to purchase a product more in flightsim store. Link to comment Share on other sites More sharing options...
Jay Kae Posted May 1, 2013 Share Posted May 1, 2013 Thanks Flare and sorry for the confusion with it as well... damn Google Translate lol Link to comment Share on other sites More sharing options...
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