Milamber Posted May 21, 2008 Share Posted May 21, 2008 Good morning from UK. Just looked at my CC statement to see that "THE FLIGHTSIM STORE CASULA AUS" has levied two charges against my CC for AU Gold. Please advise. Thanks. M. Link to comment Share on other sites More sharing options...
Adrian Lehmann (FSS) Posted May 21, 2008 Share Posted May 21, 2008 Hello M. I have received several reports of this happening and have already contacted the credit card gateway company. They have advised of an issue affecting many of their customers of whom The FlightSim Store is one. The issue is related to their connection to the banks and several transactions were duplicated. They have also advised that most of the issues have now been rectified. If you do not see a reversal of the duplicate transaction in the next day or so I would ask that you please create a contact ticket at The FlightSim Store as all purchasing issues are handled there. https://www.flightsimstore.com/contact_us.php Link to comment Share on other sites More sharing options...
Milamber Posted May 21, 2008 Author Share Posted May 21, 2008 Thanks for the quick reply, I can wait a couple of days, no problems. Cheers now, Maurice. Link to comment Share on other sites More sharing options...
Geoffman Posted May 21, 2008 Share Posted May 21, 2008 Maurice going by your login you probably got charged once through the Kelewan gateway and once through the Midkemia gateway Link to comment Share on other sites More sharing options...
Milamber Posted May 21, 2008 Author Share Posted May 21, 2008 Geoff, SSSHHHHH ***please***, the hierarchy doesn't know I'm coming across and going back on a regular basis I just hope that it doesn't happen at regular intervals, the customs duty is bad enough - I'll get back to my flying now. Best I wait around a couple of days "just in case" - now where have I put that bolthole ?? ;D Maurice. Link to comment Share on other sites More sharing options...
frostlp Posted May 21, 2008 Share Posted May 21, 2008 Hi all- I had the same double charge problem. I was thinking that it was a "auto pre-payment" for AUGREEN, but before I could say thanks, they went and reversed the second charge. Drats!!!! I thought that I'd be getting AUGREEN real soon. No worry, Maurice, Adrian will take care of this real quick. Cheers, Lou Link to comment Share on other sites More sharing options...
Milamber Posted May 21, 2008 Author Share Posted May 21, 2008 Lou, Not even remotely concerned, I'm sure it will all happen smartish on earth. As Geoff surely knows, it could be a bit different with the Kelewan and Midkemia gateways Maurice. Link to comment Share on other sites More sharing options...
Milamber Posted May 23, 2008 Author Share Posted May 23, 2008 Thanks everyone involved, CC reimbursed this morning, super service. Maurice. Link to comment Share on other sites More sharing options...
Adrian Lehmann (FSS) Posted May 23, 2008 Share Posted May 23, 2008 Excellent to hear, very glad to have it sorted Link to comment Share on other sites More sharing options...
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