active Orbx Central 4.1.7 install keeps hanging

[kyrre78]

 

Quote

Your Central log file provides us important information, please attach it to your support requests. You can find it at the following locations, or by pressing Control + Shift + L.

• Windows: %APPDATA%/Orbx/Central/central.log
• macOS: ~/Library/Application Support/Orbx/Central/central.log
• Linux: ~/.config/Orbx/Central/central.log

You can delete this box/quote once your log is attached

 

 

 

Operating system:  Windows 10

Simulator:  Prepar3D_v4_Academic_4.5.14.34698

Screenshot:  See uploaded image

Issue:  Install software hangs. All C++ files as per central user guide (page 27) is installed. All traces of previous installations have been checked, and they are gone.

 

Kind regards,

 

Kyrre Andersen

 

[TPerson]

TE SoCal for X11 is my first purchase of a Orbx product and it has been a painful experience for the past 6 hours.  Now after removing all traces of Orbx Central the installer hangs.

 

So how does one provide a log file if all traces of the program have been removed?

 

Also the downloaded installer says 4.1.7 but when I did have it installed it was version 4.1.9

 

FWIW I found an older log file in my recycle bin.

 

Todd

central.log

[TPerson]

Update.

 

I was able to restore the installation folders via the Recycle Bin and I now I have Orbx Central running again.  I can uninstall Orbx Central but I cannot re-install as the installer hangs.  So the original problem still exists.

 

Todd

[Guest Josh Koz]

Hi @kyrre78

 

Can you try the steps outlined here? 

 

[TPerson]

Yes using the registry fix solved the Central install problem.

 

Thanks for that fix.  The other TE SoCal problem still exists.

 

Todd