Esky85 Posted May 10, 2020 Share Posted May 10, 2020 Quote Your Central log file provides us important information, please attach it to your support requests. You can find it at the following locations, or by pressing Control + Shift + L. Windows: %APPDATA%/Orbx/Central/central.log macOS: ~/Library/Application Support/Orbx/Central/central.log Linux: ~/.config/Orbx/Central/central.log You can delete this box/quote once your log is attached Operating system: Windows 10 Home Simulator: FSX SE Screenshot: Issue: I've just purchased Pacific North West. I've got a few Orbx regions installed, never had any issues until now. This one won't let me install and I can't even uninstall the demo. A communication error occurred when trying to perform this action Orbx Central Worker failed to launch...System Requirements No response Received Message Timeout An error occurred while trying to sync your simulator Action Taken: I've restarted central, restarted my computer numerous times after each step, made sure I had the prerequisite software in the sticky (deleted and reinstalled in case but no change), I've tried to sync with simulator and it wouldn't let me, I've deleted central and reinstalled, I've used the search function and seen someone had an issue with hard drive space and second drives but don't think that applies to me (got plenty of space). I've made sure i don't have a windows compatibility mode issue. I've tried running central as admin. I've turned off antivirus and still nothing. I'm out of ideas Thanks Craig central.log Link to comment Share on other sites More sharing options...
Mitchell Williamson Posted May 10, 2020 Share Posted May 10, 2020 Hi Craig, It appears Orbx Central is missing one of its key components. Quote 2020-05-10T13:31:17.486Z [INFO] [Central::IpcService] - Using Saturn binary from C:\Users\Guesty\AppData\Local\Programs\Orbx-central\saturn-win\OrbxCentralWorker.exe 2020-05-10T13:31:17.488Z [ERROR] [Central::IpcService] - [Saturn] spawn C:\Users\Guesty\AppData\Local\Programs\Orbx-central\saturn-win\OrbxCentralWorker.exe ENOENT 2020-05-10T13:31:17.488Z [INFO] [Central::IpcService] - The Orbx Central worker process failed to start as it can't find the binary. You may need to reinstall Orbx Central http://Orbx.to/central Can you go to C:\Users\Guesty\AppData\Local\Programs\Orbx-central\saturn-win\ and check if OrbxCentralWorker.exe exists? If so, can you double-click on it and see if it runs? Link to comment Share on other sites More sharing options...
Esky85 Posted May 10, 2020 Author Share Posted May 10, 2020 Hey Mitchell, I just seen I don't have my C:\users\Guesty folder anymore for some reason. Not sure what happened there. Do you know how I can get it back? Craig Link to comment Share on other sites More sharing options...
Esky85 Posted May 10, 2020 Author Share Posted May 10, 2020 It was just hidden folder. I will try now. Link to comment Share on other sites More sharing options...
Esky85 Posted May 10, 2020 Author Share Posted May 10, 2020 OrbxCentralWorker.exe does not exist. Link to comment Share on other sites More sharing options...
Mitchell Williamson Posted May 10, 2020 Share Posted May 10, 2020 Thanks, can you try the following: Uninstall Orbx Central from 'Add or remove programs' on your computer Delete the C:\Users\Guesty\AppData\Local\Programs\Orbx-central\ folder if it still exists Download a fresh copy of Orbx Central from https://Orbx.to/central Install it Try to install a product again Link to comment Share on other sites More sharing options...
Esky85 Posted May 11, 2020 Author Share Posted May 11, 2020 Fixed, cheers. Avast antivirus tried to move OrbxCentralWorker.exe to the chest on running central again. I just created an exception and all appears fine now It's downloading. Many thanks for your help! Craig Link to comment Share on other sites More sharing options...
Mitchell Williamson Posted May 11, 2020 Share Posted May 11, 2020 Thanks Craig, I'm glad to hear that is resolved. I checked out that .exe on VirusTotal as I was thinking that may be the issue, but all appeared well. Not sure why Avast isn't liking us at the moment! https://www.virustotal.com/gui/file/e354f14ff0ec37319bced198f03b0aea5ce53d7e2afa9c5f6c592d85395a1d16/detection Link to comment Share on other sites More sharing options...
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