active I Can't buy from Orbx Central App

[MrTchou]

 

Quote

Your Central log file provides us important information, please attach it to your support requests. You can find it at the following locations, or by pressing Control + Shift + L.

• Windows: %APPDATA%/Orbx/Central/central.log
• macOS: ~/Library/Application Support/Orbx/Central/central.log
• Linux: ~/.config/Orbx/Central/central.log

You can delete this box/quote once your log is attached

 

 

 

Operating system:  Windows 10

Simulator:  X-Plane11

Screenshot:  

Issue:  When I try to buy directly from Orbx central App, when I hit the buy&download button, there is a popup saying that my credit card will be used, (with the latests digits of the credit card displayed)

Then it asks me for a code. I try to enter my Orbx account code but it rejects it. 

 

My Only solution for now is to buy from the website and when I hit the buy button I have a code sent to my phone that I need to enter to activate the credit card payment. 

I believe the App asks for this code as well but the problem is it is never sent to me when I order from the app.

I uploaded the log file but i don't think it's relevant in my case. 

 

central.log

[Guest Josh Koz]

Hi @MrTchou,

 

Can you confirm that you're entering your password in the prompt box and not your Multi-factor authentication code?

[MrTchou]

Yes i enter the same password i use for my Orbx account. 

[Guest Josh Koz]

Hi @MrTchou

 

Can you provide the error message you encounter, or a screenshot of the error in the Express Checkout popup?

Does adding the product to the cart then checking out with the cart instead of 'buy and install' work for you?

[MrTchou]

5 hours ago, Josh Koz said:

Hi @MrTchou

 

Can you provide the error message you encounter, or a screenshot of the error in the Express Checkout popup?

Does adding the product to the cart then checking out with the cart instead of 'buy and install' work for you?

I will do that next time i need to buy something