jmaron Posted March 5, 2020 Share Posted March 5, 2020 Quote since the version change to 4.1.1 the loading is limited to 25% and never ends! The situation is deteriorating a few days ago the loading was going to the end but the program did not launch! there have been no changes to my environment for several months thanks for a response. NB: if I launch an old version 4.0.4 or 4.0.27 the program tries an update and ... Operating system: windows 10 Simulator: Prepar 3D v4.5 Screenshot: Issue: since the version change to 4.1.1 the loading is limited to 25% and never ends! The situation is deteriorating a few days ago the loading was going to the end but the program did not launch! there have been no changes to my environment for several months thanks for a response. NB: if I launch an old version 4.0.4 or 4.0.27 the program tries an update and ... Link to comment Share on other sites More sharing options...
Mitchell Williamson Posted March 6, 2020 Share Posted March 6, 2020 Hello, Is this when Central is updating itself, or installing a product? If it is when installing a product, please attach your Central log file. Link to comment Share on other sites More sharing options...
jmaron Posted March 6, 2020 Author Share Posted March 6, 2020 At the beginning it is about 8 days old, central Orbx does not launch. Then trying to reinstall the load hangs at 25% and is endless! Therefore impossible to make a purchase of a product or to carry out updates or maintenance! see below the log file. cordially ======== 2020-02-28T08:36:54.660Z [INFO] [Main] - Orbx Central - 4.0.16 2020-02-28T08:36:54.660Z [INFO] [Main] - Windows_NT 10.0.17763 2020-02-28T08:36:54.661Z [DEBUG] [Main] - env APPDATA: C:\Users\jacqu\AppData\Roaming 2020-02-28T08:36:54.661Z [DEBUG] [Main] - env PROGRAMDATA: C:\ProgramData 2020-02-28T08:36:54.661Z [DEBUG] [Main] - env LOCALAPPDATA: C:\Users\jacqu\AppData\Local 2020-02-28T08:36:54.815Z [INFO] [Main] - Booting splashscreen. 2020-02-28T08:36:55.739Z [INFO] [Main] - [Main::Splash] Loaded 2020-02-28T08:36:55.740Z [INFO] [Main] - [Main::Splash] Refreshing authentication. 2020-02-28T08:36:57.108Z [INFO] [Main] - [Main::Splash] Authentication refreshed. 2020-02-28T08:36:57.108Z [INFO] [Main] - [Main::Splash] Checking for updates... 2020-02-28T08:36:57.108Z [INFO] [Main] - [Main::Splash] Racing update check with timeout... 2020-02-28T08:36:57.109Z [INFO] [Main] - Checking for update 2020-02-28T08:36:59.507Z [INFO] [Main] - Found version 4.1.1 (url: https://web.goog.cdn.Orbxdirect.com/software/central/4.1.1-ddbfe624/Orbx-central-4.1.1.exe) 2020-02-28T08:36:59.507Z [INFO] [Main] - [Main::Update] Downloading update. 2020-02-28T08:36:59.507Z [INFO] [Main] - Downloading update from https://web.goog.cdn.Orbxdirect.com/software/central/4.1.1-ddbfe624/Orbx-central-4.1.1.exe 2020-02-28T08:36:59.509Z [DEBUG] [Main] - updater cache dir: C:\Users\jacqu\AppData\Local\Orbx-central-updater 2020-02-28T08:36:59.512Z [INFO] [Main] - No cached update info available 2020-02-28T08:37:02.138Z [DEBUG] [Main] - [ { "kind": 0, "start": 0, "end": 12306008 }, { "kind": 0, "start": 9657051, "end": 9672911 }, { "kind": 0, "start": 12321868, "end": 12656843 }, { "kind": 0, "start": 10010042, "end": 10042810 }, { "kind": 0, "start": 12689611, "end": 74888008 }, { "kind": 0, "start": 74502273, "end": 74869038 }, { "kind": 0, "start": 75254773, "end": 81661517 } ] 2020-02-28T08:37:02.192Z [INFO] [Main] - Full: 79,832.15 KB, To download: 0 KB (0%) 2020-02-28T08:37:02.194Z [INFO] [Main] - Differential download: https://web.goog.cdn.Orbxdirect.com/software/central/4.1.1-ddbfe624/Orbx-central-4.1.1-x64.nsis.7z 2020-02-28T08:37:02.482Z [INFO] [Main] - New version 4.1.1 has been downloaded to C:\Users\jacqu\AppData\Local\Orbx-central-updater\pending\Orbx-central-4.1.1.exe 2020-02-28T08:37:02.484Z [INFO] [Main] - Install on explicit quitAndInstall 2020-02-28T08:37:02.485Z [INFO] [Main] - Install: isSilent: false, isForceRunAfter: true 2020-02-28T08:37:02.501Z [INFO] [Main] - Install on explicit quitAndInstall 2020-02-28T08:37:02.502Z [WARN] [Main] - install call ignored: quitAndInstallCalled is set to true 2020-02-28T08:37:02.512Z [INFO] [Main] - Auto install update on quit 2020-02-28T08:37:02.512Z [INFO] [Main] - Install: isSilent: true, isForceRunAfter: false ======== 2020-02-28T12:52:56.273Z [INFO] [Main] - Orbx Central - 4.0.16 2020-02-28T12:52:56.273Z [INFO] [Main] - Windows_NT 10.0.17763 2020-02-28T12:52:56.274Z [DEBUG] [Main] - env APPDATA: C:\Users\jacqu\AppData\Roaming 2020-02-28T12:52:56.274Z [DEBUG] [Main] - env PROGRAMDATA: C:\ProgramData 2020-02-28T12:52:56.274Z [DEBUG] [Main] - env LOCALAPPDATA: C:\Users\jacqu\AppData\Local 2020-02-28T12:52:56.453Z [INFO] [Main] - Booting splashscreen. 2020-02-28T12:52:57.203Z [INFO] [Main] - [Main::Splash] Loaded 2020-02-28T12:52:57.203Z [INFO] [Main] - [Main::Splash] Refreshing authentication. 2020-02-28T12:52:58.216Z [INFO] [Main] - [Main::Splash] Authentication refreshed. 2020-02-28T12:52:58.216Z [INFO] [Main] - [Main::Splash] Checking for updates... 2020-02-28T12:52:58.216Z [INFO] [Main] - [Main::Splash] Racing update check with timeout... 2020-02-28T12:52:58.217Z [INFO] [Main] - Checking for update 2020-02-28T12:53:00.392Z [INFO] [Main] - Found version 4.1.1 (url: https://web.goog.cdn.Orbxdirect.com/software/central/4.1.1-ddbfe624/Orbx-central-4.1.1.exe) 2020-02-28T12:53:00.392Z [INFO] [Main] - [Main::Update] Downloading update. 2020-02-28T12:53:00.393Z [INFO] [Main] - Downloading update from https://web.goog.cdn.Orbxdirect.com/software/central/4.1.1-ddbfe624/Orbx-central-4.1.1.exe 2020-02-28T12:53:00.395Z [DEBUG] [Main] - updater cache dir: C:\Users\jacqu\AppData\Local\Orbx-central-updater 2020-02-28T12:53:00.405Z [INFO] [Main] - Update has already been downloaded to C:\Users\jacqu\AppData\Local\Orbx-central-updater\pending\Orbx-central-4.1.1.exe). 2020-02-28T12:53:00.405Z [INFO] [Main] - Install on explicit quitAndInstall 2020-02-28T12:53:00.406Z [INFO] [Main] - Install: isSilent: false, isForceRunAfter: true 2020-02-28T12:53:00.418Z [INFO] [Main] - Install on explicit quitAndInstall 2020-02-28T12:53:00.418Z [WARN] [Main] - install call ignored: quitAndInstallCalled is set to true 2020-02-28T12:53:00.429Z [INFO] [Main] - Auto install update on quit 2020-02-28T12:53:00.429Z [INFO] [Main] - Install: isSilent: true, isForceRunAfter: false ======== 2020-03-01T14:43:50.184Z [INFO] [Main] - Orbx Central - 4.0.37 2020-03-01T14:43:50.185Z [INFO] [Main] - Windows_NT 10.0.17763 2020-03-01T14:43:50.185Z [DEBUG] [Main] - env APPDATA: C:\Users\jacqu\AppData\Roaming 2020-03-01T14:43:50.185Z [DEBUG] [Main] - env PROGRAMDATA: C:\ProgramData 2020-03-01T14:43:50.185Z [DEBUG] [Main] - env LOCALAPPDATA: C:\Users\jacqu\AppData\Local 2020-03-01T14:43:50.229Z [INFO] [Main] - Booting splashscreen. 2020-03-01T14:43:50.554Z [INFO] [Main] - [Main::Splash] Loaded 2020-03-01T14:43:50.554Z [INFO] [Main] - [Main::Splash] Refreshing authentication. 2020-03-01T14:43:51.656Z [INFO] [Main] - [Main::Splash] Authentication refreshed. 2020-03-01T14:43:51.657Z [INFO] [Main] - [Main::Splash] Checking for updates... 2020-03-01T14:43:51.657Z [INFO] [Main] - [Main::Splash] Racing update check with timeout... 2020-03-01T14:43:51.657Z [INFO] [Main] - Checking for update 2020-03-01T14:43:53.447Z [INFO] [Main] - Found version 4.1.1 (url: https://web.goog.cdn.Orbxdirect.com/software/central/4.1.1-ddbfe624/Orbx-central-4.1.1.exe) 2020-03-01T14:43:53.447Z [INFO] [Main] - [Main::Update] Downloading update. 2020-03-01T14:43:53.448Z [INFO] [Main] - Downloading update from https://web.goog.cdn.Orbxdirect.com/software/central/4.1.1-ddbfe624/Orbx-central-4.1.1.exe 2020-03-01T14:43:53.449Z [DEBUG] [Main] - updater cache dir: C:\Users\jacqu\AppData\Local\Orbx-central-updater 2020-03-01T14:43:53.533Z [INFO] [Main] - Update has already been downloaded to C:\Users\jacqu\AppData\Local\Orbx-central-updater\pending\Orbx-central-4.1.1.exe). 2020-03-01T14:43:53.534Z [INFO] [Main] - Install on explicit quitAndInstall 2020-03-01T14:43:53.534Z [INFO] [Main] - Install: isSilent: false, isForceRunAfter: true 2020-03-01T14:43:53.548Z [INFO] [Main] - Install on explicit quitAndInstall 2020-03-01T14:43:53.548Z [WARN] [Main] - install call ignored: quitAndInstallCalled is set to true 2020-03-01T14:43:53.557Z [INFO] [Main] - Auto install update on quit 2020-03-01T14:43:53.557Z [INFO] [Main] - Install: isSilent: true, isForceRunAfter: false 9 hours ago, Mitchell Williamson said: Hello, Is this when Central is updating itself, or installing a product? If it is when installing a product, please attach your Central log file. Link to comment Share on other sites More sharing options...
jmaron Posted March 7, 2020 Author Share Posted March 7, 2020 is when i install Orbx central Orbx-central-4.4.1.exe abort updating Link to comment Share on other sites More sharing options...
Mitchell Williamson Posted March 10, 2020 Share Posted March 10, 2020 Hello, Please try the following: Go to "Add or remove programs" on your computer. Uninstall Orbx Central. Download Orbx Central from https://orbxdirect.com/central Install it again Link to comment Share on other sites More sharing options...
jmaron Posted March 11, 2020 Author Share Posted March 11, 2020 Hello, Orbx central uninstall Download Orbx central Install again all is OK ! Launch Orbx central first screen its OK but when I want to load the updates from my account : AU V2, libraries ... error !!!!! (see the pictures below) my environment has had no changes since the previous central Orbx version, help me thank you Link to comment Share on other sites More sharing options...
jmaron Posted March 12, 2020 Author Share Posted March 12, 2020 what happens before version 4.1.1 everything worked perfectly. now error upon error! I am very unhappy. Thanks for a quick solution. thank you below is the list of Microsoft C ++ components Link to comment Share on other sites More sharing options...
jmaron Posted March 16, 2020 Author Share Posted March 16, 2020 yes i sent 5 support tickets still without any response these tickets were documented Thanks Link to comment Share on other sites More sharing options...
Mitchell Williamson Posted March 20, 2020 Share Posted March 20, 2020 Hello, Please attach your Central log file, we cannot see what is causing those errors without it. Link to comment Share on other sites More sharing options...
jmaron Posted March 20, 2020 Author Share Posted March 20, 2020 Here is the central.log file Thanks for your help Copy and paste of 658 lines of text removed. File attached as requested by the developer. central.log Link to comment Share on other sites More sharing options...
jmaron Posted March 20, 2020 Author Share Posted March 20, 2020 central.log Link to comment Share on other sites More sharing options...
jmaron Posted March 20, 2020 Author Share Posted March 20, 2020 Central.log its OK , Link to comment Share on other sites More sharing options...
Mitchell Williamson Posted March 25, 2020 Share Posted March 25, 2020 Hello, Your log file suggests Orbx Central is running on Windows 7. In your original post, you mentioned you were running Windows 10. This means you are running Orbx Central in compatibility mode, which will not work. Right-click on your Orbx Central shortcut and press Properties. Under the Compatibility tab make sure that 'Run this program in compatibility mode for:' is disabled. Link to comment Share on other sites More sharing options...
jmaron Posted March 25, 2020 Author Share Posted March 25, 2020 thanks now it's ok loading works Link to comment Share on other sites More sharing options...
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