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HELP! Can't open Orbx Central!


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All of a sudden, when I open Orbx Central, it opens only in the "Settings" menu, with an error message: "An error occurred when fetching "Fastlane" status: Forbidden."

So I can't go to my account and manage my Orbx products.

This sounds like typical IT gobbledygook. (I had never before heard of Fastlane.) 

What on earth can I do?


Thanks all,


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This can occasionally be caused by an incorrect system clock. Please try the following:



1. Right click your date/time in the bottom right (on Windows), then click on "Adjust date/time"
2. Ensure 'Set the time automatically' and 'Set the time zone automatically' are checked
3. Under 'Synchronize your clock', click 'Sync now'
4. Restart Orbx Central and attempt to log in


If that doesn't work, please attach your Central log file so we can look into this issue further.



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