cooly08 Posted October 13, 2015 Share Posted October 13, 2015 Hi, Just purchased Orbx - FTX: Global openLC North America - Alaska/Canada this morning. (#FSS0417001) But when I click download It get the message "Unable to locate file for download.". The others products that I have purchased can still be downloaded. My order is set to complete. I'm not sure if this the right place to ask about this. Sorry if not. Cheers, Denis. Link to comment Share on other sites More sharing options...
Voyager Posted October 13, 2015 Share Posted October 13, 2015 Hi cooly08, Go to your account in FSS. There in "My Account Information> My Orders>" go to "My downloads files", thus choosing "Orbx - FTX: Global openLC North America - Alaska / Canada", you will see several links to download. All work very well. You will also see the product key and other data. Cheers, Voyager Link to comment Share on other sites More sharing options...
cooly08 Posted October 13, 2015 Author Share Posted October 13, 2015 Thanks for your reply. I was here too. But unfortunatly there is no download button. With my others products there is one but not with openLC North America. Strange. Something went wrong with this purchase. Edit : the download link for openLC go to a wrong page "unable to locate the file". Link to comment Share on other sites More sharing options...
Voyager Posted October 13, 2015 Share Posted October 13, 2015 Sorry. In that case, contact FSS by email or phone. Voyager From iPad Link to comment Share on other sites More sharing options...
cooly08 Posted October 13, 2015 Author Share Posted October 13, 2015 Yes, I've contacted them by email. Hopefully it will not be too long. Anyway thank you for your time. Link to comment Share on other sites More sharing options...
ReZ13 Posted October 13, 2015 Share Posted October 13, 2015 Yup, same for me, have sent an email. Link to comment Share on other sites More sharing options...
StormVR6 Posted October 13, 2015 Share Posted October 13, 2015 Same here - 8 hours after puchase, no download link. Link to comment Share on other sites More sharing options...
Adrian Lehmann (FSS) Posted October 13, 2015 Share Posted October 13, 2015 I'll be looking into these issues shortly. Missing download links can be caused by a number of reasons from incomplete checkout, to the occasional fraud prevention measure kicking in. We'll have your particular issues sorted out soon and I apologize for the delay. Sent from my SM-T800 using Tapatalk Link to comment Share on other sites More sharing options...
cooly08 Posted October 13, 2015 Author Share Posted October 13, 2015 Great, thanks. (It seems that my order status is "complete" and I have the paypal notification). Link to comment Share on other sites More sharing options...
Adrian Lehmann (FSS) Posted October 13, 2015 Share Posted October 13, 2015 This should be resolved now. If you had previously submitted a ticket to the FSS help desk please reply informing us that the issue is resolved for you. If your download link is still NOT appearing on your account and have NOT submitted a ticket to the FSS help desk please contact us via http://www.flightsimstore.com/contact_us.php Link to comment Share on other sites More sharing options...
cooly08 Posted October 13, 2015 Author Share Posted October 13, 2015 The link is here ! Yay ! Thanks, I've reply to the ticket. Link to comment Share on other sites More sharing options...
StormVR6 Posted October 13, 2015 Share Posted October 13, 2015 Edit: All good now. Ta! Link to comment Share on other sites More sharing options...
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