Hey there, I've been having this same issue. I purchased this on Feb 8, and could never get it started. Today, I was told there was a server issue that was resolved. But, I am still being asked for a serial number. I've done numerous clean re-installs. Turned my VPN off, added it to my firewall and nothing. I've done what support told me to do - verify files, and sync simulator. I finally checked the central log and it says "unable to retrieve serial key" and "you do not own any serial keys for this product". Not sure what else to do.
REX WeatherForce 2020 No Serial Number
in Microsoft Flight Simulator Support Forum
Posted
Hey there, I've been having this same issue. I purchased this on Feb 8, and could never get it started. Today, I was told there was a server issue that was resolved. But, I am still being asked for a serial number. I've done numerous clean re-installs. Turned my VPN off, added it to my firewall and nothing. I've done what support told me to do - verify files, and sync simulator. I finally checked the central log and it says "unable to retrieve serial key" and "you do not own any serial keys for this product". Not sure what else to do.