Rexbo47 Posted February 9, 2013 Share Posted February 9, 2013 So I bought AUS 4.0 at the new discounted price w/ senior discount and I love it so far but when I went to install the 4.02 patch and Holger mesh and other freeware airports I get the following page: Website currently unavailable The website you are trying to access is currently unavailable. Please try again at a later time. If you are the site owner, here is a help resource to help resolve the issue. Any advice? Thanks. Rex Link to comment Share on other sites More sharing options...
Jay Kae Posted February 9, 2013 Share Posted February 9, 2013 It is working fine for me from different machines on different ISP's so I would say it is a cache issue on your machine, clear your cache and temp files, reboot computer and modem and try it again Link to comment Share on other sites More sharing options...
Rexbo47 Posted February 9, 2013 Author Share Posted February 9, 2013 I'll give that a go Thanks! Link to comment Share on other sites More sharing options...
Jay Kae Posted February 9, 2013 Share Posted February 9, 2013 No problem, let me know please Link to comment Share on other sites More sharing options...
Rexbo47 Posted February 9, 2013 Author Share Posted February 9, 2013 Well, no luck. I also tried going in from a different browser (Chrome) but that didn't work either. Odd, I had no problem downloading the C152 paint but I can't get the patch or mesh. Link to comment Share on other sites More sharing options...
Jay Kae Posted February 9, 2013 Share Posted February 9, 2013 Ok, do you have another machine you can try it on ? Link to comment Share on other sites More sharing options...
Rexbo47 Posted February 9, 2013 Author Share Posted February 9, 2013 I just tried it on my wife's machine with the same negative result. I'm using a cable modem and my ISP is Comcast/Xfinity. I've had ZERO problems with any other ORBX/FTX downloads. Link to comment Share on other sites More sharing options...
Jay Kae Posted February 9, 2013 Share Posted February 9, 2013 Yeah, I know you are on Comcast, testing your line at the moment, standby Link to comment Share on other sites More sharing options...
Jay Kae Posted February 9, 2013 Share Posted February 9, 2013 Ok, looks like there is an issue in the San Mateo exchange your connection is running through certain 'parts' of the www are down for you at the moment, please go to your comcast.net account login section and check for details. Really the solution to this is.. try it tomorrow and let me know mate Link to comment Share on other sites More sharing options...
Rexbo47 Posted February 9, 2013 Author Share Posted February 9, 2013 Just FYI, this is the second day which is why I squawked. Thanks so much for your help. I really appreciate the swift response. We'll give it another shot tomorrow. Regards Link to comment Share on other sites More sharing options...
Jay Kae Posted February 9, 2013 Share Posted February 9, 2013 Ok, I unfortunately cannot see comcast.net service status because you need an account to login but they might be working on their IPv6 or DNSSEC which could cause issues like this. Tomorrow before trying, clear your cache again and your temp files and cookies, reboot your computer and modem (leave the modem off for a minute or so) and try it again. IF you still have issues, I will look into an alternative for you. Link to comment Share on other sites More sharing options...
Rexbo47 Posted February 10, 2013 Author Share Posted February 10, 2013 Well, I cleared the cache,temps and cookies, shut down everything and rebooted and no changes. I stll can't access the downloads for the previously stated files or any patches from the support page. Let me know what to try next once you recuperate from the OzX debacle. I'm not in a rush. Thanks and regards Link to comment Share on other sites More sharing options...
Jay Kae Posted February 10, 2013 Share Posted February 10, 2013 ok, you are the only one who cannot access these files for one reason or another, do you think you can reset your modem to default settings? Link to comment Share on other sites More sharing options...
Rexbo47 Posted February 10, 2013 Author Share Posted February 10, 2013 Sorry, I'm afraid I don't know how to do that. I completely unhooked it power and all, and reconnected. Doesn't that reset? Let me try calling Comcast support. Is there anything special I should tell them? Link to comment Share on other sites More sharing options...
Jay Kae Posted February 11, 2013 Share Posted February 11, 2013 Hey mate, Sorry it took me a while to get back, yes, please tell them that there seems to be a DNS issue where you modem does not 'like' the DNS of our freeware servers, ask them if perhaps myftx.com is blacklisted and if so to remove it from their list, second of all ask them why the tracert (traceroute) ends at the San Mateo exchange. Ask them to perform a line reset for your modem and get them to walk you through a factory reset of your modem Link to comment Share on other sites More sharing options...
Rexbo47 Posted February 11, 2013 Author Share Posted February 11, 2013 Hi Jay, I'll try Comcast support this evening. If I don't get through to a helpful human being, I'll be off-line (vacation) for a week and will attempt addressing it upon my return. Thanks again. Rex Link to comment Share on other sites More sharing options...
Jay Kae Posted February 11, 2013 Share Posted February 11, 2013 Ok, no problem, if I have not heard from you by say tomorrow I will set this topic to pending until such time you are back and reply back in it. Link to comment Share on other sites More sharing options...
Rexbo47 Posted February 12, 2013 Author Share Posted February 12, 2013 That's fine, Jay. I'm just too busy getting ready for a road trip to spend time on the phone with Comcast support right now. I'll be in touch next week. Cheers! Link to comment Share on other sites More sharing options...
Jay Kae Posted February 12, 2013 Share Posted February 12, 2013 Sweet no problem, safe trip and talk to you next week! Link to comment Share on other sites More sharing options...
Rexbo47 Posted February 20, 2013 Author Share Posted February 20, 2013 Hi Jay, I don't know who did what or to whom but I was able to successfully DL and install AU SP 4.02 and the freeware Murray Island Airport this evening. Looks like problem solved! Thanks for all your help and first-rate support. Rex Link to comment Share on other sites More sharing options...
Jay Kae Posted February 20, 2013 Share Posted February 20, 2013 Hey mate, Glad to hear it mate! Link to comment Share on other sites More sharing options...
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