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pilot_17

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Posts posted by pilot_17

    Extra land off CYVR

    in Vector Customer Report Archive - Please do not post support requests here

    Posted

    Just now, Dave_YVR said:

     You wouldn't be spending $60 to solve the problem, as PNW does so much more than just fixing the shoreline.  I agree that it should have been fixed ages ago as it really is a massive error and I'm surprised that it's been ignored for so long.

    I tend to fly high and fast (PMDG birds). I’m not sure I’ll get much out of PNW, hence my initial strategy of using Global, Vector, and NA.

    Extra land off CYVR

    in Vector Customer Report Archive - Please do not post support requests here

    Posted

    1 hour ago, Stewart Hobson said:

    Installing PNW would solve the problem, it seems to me.  Why the heartburn over Vector when PNW does the job?

    Well, out of principal, I don't think I should have to spend another $60 to solve a problem that was reported over two years ago. There are a lot of addons for this sim that one can spend money on, and unfortunately I'm not in a position to buy them all at once. 

    Extra land off CYVR

    in Vector Customer Report Archive - Please do not post support requests here

    Posted

    3 hours ago, Nick Cooper said:

    It perhaps begs the question why you did not purchase PNW instead.

    Well, to be honest, I anticipate purchasing many addons to build up my sim, maybe even PNW if this can all conclude with a satisfactory resolution.

     

    Quote

    Removing Vector will impact the whole of the rest of your flight simulator

    for the sake of one river estuary.

    As I have said previously, this glitch is occurring in my hometown, an area which I fly in frequently. Anyone familiar with this area would agree with how wrong this depiction of the coastline is.

     

    Quote

    You can apply for a refund using the ticket system.

    Good luck with that.

    Not sure if that is sarcasm or not. I have applied for a refund. Thank you for attempting to assist.

    Extra land off CYVR

    in Vector Customer Report Archive - Please do not post support requests here

    Posted · Edited by pilot_17
    added image

    Not mud flats, but sediment from the Fraser River spilling into the Georgia Strait, which causes the water to be somewhat muddy (it is still water though). Having been born and raised here, these few square km are quite important to me, and the way this is portrayed in Vector totally ruins the experience. Of course I understand that no product is 100% perfect. Given the fact that this was reported over 2yrs ago however, I'm guessing it isn't likely to be fixed. Any idea how I proceed with a refund request? I bought directly from OrbX.

    YVR3.jpg

    Extra land off CYVR

    in Vector Customer Report Archive - Please do not post support requests here

    Posted

    8 hours ago, Nick Cooper said:

    Hello,

    I have been advised that what I am seeing is PNW, for which I apologise.

    I should have realised this.

    Vector has not been fixed in this respect.

     

    Thanks for the clarification. A few questions:

     

    1) Can we remove the resolved label from this thread?

     

    2) Any idea what the ETA is on a fix? This was reported over 2 years ago.

     

    3) Can you explain what exactly happens when I untick the FTX_VECTOR_EXX box in the scenery library? This seems to fix the issue, but does it disable VECTOR entirely?

     

    4) Would installing PNW in conjunction with Vector fix this?

     

    5) If a fix isn't likely to be available in a timely manner, is a refund possible for VECTOR?

     

    Thank you for your time.

    Extra land off CYVR

    in Vector Customer Report Archive - Please do not post support requests here

    Posted

    8 minutes ago, Nick Cooper said:

    Hello,

    as far as I am aware, I have the same files as the customers and I admit to being mystified

    as to why you should not be seeing the correction.

    Ideally, we need someone else who is also a customer to check the area for you and see what they see.

    If they have the same problem, I can refer it back to the developers but on the face of it, it has been fixed

    but you don't seem to have the fixed files.

     

    Hasn't my fresh installation of P3D, Global, and Vector (with no other addons present) proved that this is not isolated to me?

    Extra land off CYVR

    in Vector Customer Report Archive - Please do not post support requests here

    Posted

    16 hours ago, Nick Cooper said:

    I am so sorry that you found my post unhelpful.

    As I have the products correctly installed and there is no trace of the error here,

    I am unable to replicate what you see or offer you any further advice.

     

    If you have installed everything correctly, you will need advice from someone else

    who has recently downloaded and installed Vector in case somehow you have 

    downloaded a version without the updates.

    I cannot help you with that.

    Sorry.

    You could try deleting ORBX\User documents\Versions\FTX_GLOBAL_VECTOR_PACK.txt.

    If you then open FTX Central, Vector will show as not installed.

    If you click on install product, FTX Central will check all the files and update them as

    necessary.

    It must be worth a try.

     

    Thanks Nick. I tried that, no luck. Convinced that this is related to something unique in my setup I also decided to remove my entire P3D v4 installation and start over from scratch. With a fresh installation of P3D, I installed FTX Global and Vector only. Same problem (screenshot attached). There are no other addons present, and the P3D installation is 100% fresh.

     

    Is this bug really resolved?

    YVR.jpg

    Extra land off CYVR

    in Vector Customer Report Archive - Please do not post support requests here

    Posted · Edited by pilot_17

    4 hours ago, Nick Cooper said:

    Please see my screen shots which have nothing but FTX products.

    Thanks.

     

    Nick,

     

    Your last post is not entirely helpful. I removed my non FTX product. What remains is FTX Global, OpenLC NA, and Vector, yet I still have the issue. Your screenshot although encouraging, doesn’t change the reality here, on my system the issue remains. Removing or disabling the vector scenery solves the problem. Keeping Vector and removing the other two FTX products does not solve it. I’d like to know how to fix this as Vancouver is the primary area I fly in. 

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