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Orbx

• 

  3 hours ago, Nick Cooper said:

   

  Hello,

  as experts in the field of international, national, regional and local sales tax, can you suggest a better

  way that an international internet retailer can apply a local tax when they do not yet know where the

  customer is until that customer has logged in?

   

  At least, this system is better than identifying the customer location by IP address, which as John points

  out, is wide open to abuse through the use of a VPN. 

  refer to this

• Administrators
• 
• •  195
• Location: Melbourne, Australia

Posted May 2

An unexpected consequence of our international sale tax update for Orbx Direct was an erroneous price change for Australian customers, which showed the additional GST being charged on top at the checkout.

 

Our team is working on a solution and all Australian customers overcharged until the fix is in place will receive a refund on the difference.

 

Orbx is committed to its customers and if a price change was to occur it would be accurately described as such. In other words, this "increase" was a glitch and we will rectify it ASAP.

 

Recent updates to OrbxDirect to capture international taxes are part of Orbx changing compliance requirements.

 

Apologies to all the affected customers - we are working ultra fast to fix this.

 

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Orbx is an Australian Company.  It should and in fact must abide by Australian Law.