[Orbx Central is not installing]

After checking through the system and finding no other errors I decided to think laterally, I was unable to remove the older version from the program list so I extracted the Uninstall Orbx Central.exe from the Orbx Central installer and ran it. It cleared the older version from the programs list, Avast then found a dodgy registry entry.

 

I have now successfully installed Orbx Central and the new scenery

[Orbx Central is not installing]

All present and correct.

[Orbx Central is not installing]

 

Quote

Your Central log file provides us important information, please attach it to your support requests. You can find it at the following locations, or by pressing Control + Shift + L.

• Windows: %APPDATA%/Orbx/Central/central.log
• macOS: ~/Library/Application Support/Orbx/Central/central.log
• Linux: ~/.config/Orbx/Central/central.log

You can delete this box/quote once your log is attached

 

 

No Log file as I can't get far enough to create one, as per the attached image that is as far as the installer gets. I have tried it with and without administrator privileges.

 

I have cleaned the registry (Avast) so it is not a registry issue. However, both the current version and an older version are still showing in the add or remove programs list therefore I think that may be the problem (the folders in C:\users... do not exist where the uninstall .exe) would normally be located.

 

Operating system:  Windows 10

Simulator:  X-Plane 11

Screenshot:  

Issue:  Orbx Central is not installing

 

I am at a loss, any ideas as I would really like to install the scenery I have just bought.

 

Thanks,

Melanie.