Orbx Direct prices and local tax

[Nick Cooper]

Hello,

I am writing this to clarify the pricing system and in response to numerous support tickets.

 

Orbx is obliged to add local taxes to product prices.

Orbx Direct can be viewed whether logged in to an Orbx Direct account or not logged in to an Orbx Direct account.

 

If a potential customer views Orbx Direct without first logging in, Orbx Direct does not know where that customer is

and cannot, therefore, calculate how much, if any, local tax must be added to the price.

 

The customer will see the price displayed like this:

 

Please note the text underneath the price, which explains that the price does not include local tax

and that local tax will be applied at the checkout.

 

Once the customer decides that they would like to buy the product, to complete the purchase, they

must first log on to Orbx Direct.

Once they have done that, Orbx Direct knows who they are and where they are and can calculate the

correct rate of local tax.

It does so and adds it to the price.

 

Please note the text underneath the price which now states that local tax has been applied.

 

Similarly, when a discounted price is offered as a result of previous ownership of another product,

the discount will not be applied until the customer has logged on and Orbx Direct can then identify the

qualifying product in the customer's Orbx Direct account.

 

I hope that this clarifies the system, so that future customers do not need to submit a support ticket

asking why there are two prices.