resolved REX Accuseason License Key not given

[FxllenCode]

Hey there!
 

After getting Accuseason by REX, I am asked to provide a license key, which shouldn't happen.

 

I've opened logs and seen this line:

 

`2022-01-15T01:45:36.888Z [ERROR] [Central::LicensingService] - Couldn't fetch license key for rex-accuseason`

 

I believe this is the issue, if you could do something on your end to fix this that would be great.

 

Thanks! 

[Doug Sawatzky]

Hi, welcome to the forums

 

Please try a verify files of the product from within Orbx Central.

[TallTanBarbie]

1 hour ago, Doug Sawatzky said:

Hi, welcome to the forums

 

Please try a verify files of the product from within Orbx Central.

Hi Doug -- I'm also trying to install Rex AccuSeason  and I can't find the licence code for it too.  I've tried "Verify Files," doesn't do anything.  There is no directory for AccuSeason  in "***\Documents\Rex6\".

[Doug Sawatzky]

Hi

 

Does it show as installed in Orbx Central?

 

I just did a full uninstall and deleting the Documents\REX 6\REX AccuSeason directory and  reinstall with no issues. 

[Doug Sawatzky]

2 hours ago, FxllenCode said:

Hey there!
 

After getting Accuseason by REX, I am asked to provide a license key, which shouldn't happen.

 

I've opened logs and seen this line:

 

`2022-01-15T01:45:36.888Z [ERROR] [Central::LicensingService] - Couldn't fetch license key for rex-accuseason`

 

I believe this is the issue, if you could do something on your end to fix this that would be great.

 

Thanks! 

 

Do you have a Documents\REX 6\REX AccuSeason directory?

[TallTanBarbie]

central.log

10 minutes ago, Doug Sawatzky said:

 

Do you have a Documents\REX 6\REX AccuSeason directory?

No.  And I get the same "not fetching licence key" error that the above person got.

 

2022-01-15T04:25:39.801Z [INFO] [Saturn] - rex-accuseason: 100.00%
2022-01-15T04:25:39.809Z [INFO] [Central::InstallationService] - Post-install process for rex-accuseason beginning.
2022-01-15T04:25:39.809Z [DEBUG] [Central::InstallationService] - Installing set to false during post-install: rex-accuseason
2022-01-15T04:25:39.810Z [DEBUG] [Central::InstallationService] - Version text written to path: I:\Orbx_Library\msfs\REX AccuSeason\version_rex-accuseason.txt
2022-01-15T04:25:39.812Z [INFO] [Central::AnalyticsService] - Sending installation report analytics.
2022-01-15T04:25:39.815Z [INFO] [Saturn] - Job released 392319487
2022-01-15T04:25:39.815Z [INFO] [Saturn] - Complete
2022-01-15T04:25:40.040Z [DEBUG] [Central::AnalyticsService] - Installation analytics sent successfully for rex-accuseason
2022-01-15T04:25:40.378Z [ERROR] [Central::LicensingService] - Couldn't fetch license key for rex-accuseason.
2022-01-15T04:25:40.378Z [ERROR] [Central::LicensingService] - {"headers":{"normalizedNames":{},"lazyUpdate":null},"status":422,"statusText":"OK","url":"https://orbxdirect.com/api/v4/licensing/retrieve","ok":false,"name":"HttpErrorResponse","message":"Http failure response for https://orbxdirect.com/api/v4/licensing/retrieve: 422 OK","error":{"error":{"message":"You do not have any licenses for this product.","data":null}}}
2022-01-15T04:25:40.378Z [INFO] [Central::AnalyticsService] - Sending installed product analytics.
2022-01-15T04:25:40.378Z [INFO] [Central::SurveyService] - No trigger slug for rex-accuseason. Skipping survey.
2022-01-15T04:25:40.378Z [INFO] [Central::InstallationService] - Post-install process for rex-accuseason complete.
2022-01-15T04:29:11.519Z [INFO] [Central::AuthService] - Refreshing session...
2022-01-15T04:29:12.165Z [INFO] [Central::AuthService] - Session refresh successful!

[Doug Sawatzky]

OK, lets ask @Ed Correia

[FxllenCode]

Same exact issue as above, word for word. Thanks! 

[Ed Correia]

Will escalate to REX as issue appears to be at their end. 

[LBE]

Hi there,
I am affected too. How can I refund the product?

[timest]

Hello all,

 

The serial keys in our database was exhausted for AccuSeason on Orbx and caught us off guard.

 

The issue should be fixed now. I am very sorry for the inconvenience this has caused you all.

[Ed Correia]

Thanks Tim. 
 

For those affected, we are going to manually regenerate the licenses once we have identified those that require it and customers will need to verify files to resolve. We will advise once that can be done.  

[Leonardo Moreira]

Can't wait to check AccuSeason, thanks Ed and Tim! 

 

2022-01-16T16:11:34.176Z [ERROR] [Central::LicensingService] - Couldn't fetch license key for rex-accuseason.
2022-01-16T16:11:34.176Z [ERROR] [Central::LicensingService] - {"headers":{"normalizedNames":{},"lazyUpdate":null},"status":422,"statusText":"OK","url":"https://orbxdirect.com/api/v4/licensing/retrieve","ok":false,"name":"HttpErrorResponse","message":"Http failure response for https://orbxdirect.com/api/v4/licensing/retrieve: 422 OK","error":{"error":{"message":"You do not have any licenses for this product.","data":null}}}

[FxllenCode]

@Ed CorreiaYou might have to regenerate the license for me; mine did not fix after the issue was resolved including after verifying files. 

[TallTanBarbie]

15 hours ago, timest said:

Hello all,

 

The serial keys in our database was exhausted for AccuSeason on Orbx and caught us off guard.

 

The issue should be fixed now. I am very sorry for the inconvenience this has caused you all.

 

12 hours ago, Ed Correia said:

Thanks Tim. 
 

For those affected, we are going to manually regenerate the licenses once we have identified those that require it and customers will need to verify files to resolve. We will advise once that can be done.  

 

 

Hi Guys...Just uninstalled/re-installed, did "Verify Files," same problem.

[Ed Correia]

Please wait until we advise when to verify files, thanks.

[Ed Correia]

Ok, for those that purchased on the weekend and that ran into this issue, you can now verify files in Orbx Central to complete the registration/install process. Thanks for your patience!

 

 

[FxllenCode]

Yep, this issue has been resolved, thanks!

[TallTanBarbie]

It's working now, thank you