FxllenCode Posted January 15, 2022 Share Posted January 15, 2022 Hey there! After getting Accuseason by REX, I am asked to provide a license key, which shouldn't happen. I've opened logs and seen this line: `2022-01-15T01:45:36.888Z [ERROR] [Central::LicensingService] - Couldn't fetch license key for rex-accuseason` I believe this is the issue, if you could do something on your end to fix this that would be great. Thanks! Link to comment Share on other sites More sharing options...
Doug Sawatzky Posted January 15, 2022 Share Posted January 15, 2022 Hi, welcome to the forums Please try a verify files of the product from within Orbx Central. Link to comment Share on other sites More sharing options...
TallTanBarbie Posted January 15, 2022 Share Posted January 15, 2022 (edited) 1 hour ago, Doug Sawatzky said: Hi, welcome to the forums Please try a verify files of the product from within Orbx Central. Hi Doug -- I'm also trying to install Rex AccuSeason and I can't find the licence code for it too. I've tried "Verify Files," doesn't do anything. There is no directory for AccuSeason in "***\Documents\Rex6\". Edited January 15, 2022 by TallTanBarbie Link to comment Share on other sites More sharing options...
Doug Sawatzky Posted January 15, 2022 Share Posted January 15, 2022 Hi Does it show as installed in Orbx Central? I just did a full uninstall and deleting the Documents\REX 6\REX AccuSeason directory and reinstall with no issues. Link to comment Share on other sites More sharing options...
Doug Sawatzky Posted January 15, 2022 Share Posted January 15, 2022 2 hours ago, FxllenCode said: Hey there! After getting Accuseason by REX, I am asked to provide a license key, which shouldn't happen. I've opened logs and seen this line: `2022-01-15T01:45:36.888Z [ERROR] [Central::LicensingService] - Couldn't fetch license key for rex-accuseason` I believe this is the issue, if you could do something on your end to fix this that would be great. Thanks! Do you have a Documents\REX 6\REX AccuSeason directory? Link to comment Share on other sites More sharing options...
TallTanBarbie Posted January 15, 2022 Share Posted January 15, 2022 (edited) central.log 10 minutes ago, Doug Sawatzky said: Do you have a Documents\REX 6\REX AccuSeason directory? No. And I get the same "not fetching licence key" error that the above person got. 2022-01-15T04:25:39.801Z [INFO] [Saturn] - rex-accuseason: 100.00% 2022-01-15T04:25:39.809Z [INFO] [Central::InstallationService] - Post-install process for rex-accuseason beginning. 2022-01-15T04:25:39.809Z [DEBUG] [Central::InstallationService] - Installing set to false during post-install: rex-accuseason 2022-01-15T04:25:39.810Z [DEBUG] [Central::InstallationService] - Version text written to path: I:\Orbx_Library\msfs\REX AccuSeason\version_rex-accuseason.txt 2022-01-15T04:25:39.812Z [INFO] [Central::AnalyticsService] - Sending installation report analytics. 2022-01-15T04:25:39.815Z [INFO] [Saturn] - Job released 392319487 2022-01-15T04:25:39.815Z [INFO] [Saturn] - Complete 2022-01-15T04:25:40.040Z [DEBUG] [Central::AnalyticsService] - Installation analytics sent successfully for rex-accuseason 2022-01-15T04:25:40.378Z [ERROR] [Central::LicensingService] - Couldn't fetch license key for rex-accuseason. 2022-01-15T04:25:40.378Z [ERROR] [Central::LicensingService] - {"headers":{"normalizedNames":{},"lazyUpdate":null},"status":422,"statusText":"OK","url":"https://orbxdirect.com/api/v4/licensing/retrieve","ok":false,"name":"HttpErrorResponse","message":"Http failure response for https://orbxdirect.com/api/v4/licensing/retrieve: 422 OK","error":{"error":{"message":"You do not have any licenses for this product.","data":null}}} 2022-01-15T04:25:40.378Z [INFO] [Central::AnalyticsService] - Sending installed product analytics. 2022-01-15T04:25:40.378Z [INFO] [Central::SurveyService] - No trigger slug for rex-accuseason. Skipping survey. 2022-01-15T04:25:40.378Z [INFO] [Central::InstallationService] - Post-install process for rex-accuseason complete. 2022-01-15T04:29:11.519Z [INFO] [Central::AuthService] - Refreshing session... 2022-01-15T04:29:12.165Z [INFO] [Central::AuthService] - Session refresh successful! Edited January 15, 2022 by TallTanBarbie Link to comment Share on other sites More sharing options...
Doug Sawatzky Posted January 15, 2022 Share Posted January 15, 2022 OK, lets ask @Ed Correia Link to comment Share on other sites More sharing options...
FxllenCode Posted January 15, 2022 Author Share Posted January 15, 2022 Same exact issue as above, word for word. Thanks! 1 Link to comment Share on other sites More sharing options...
Ed Correia Posted January 15, 2022 Share Posted January 15, 2022 Will escalate to REX as issue appears to be at their end. 1 Link to comment Share on other sites More sharing options...
LBE Posted January 15, 2022 Share Posted January 15, 2022 Hi there, I am affected too. How can I refund the product? Link to comment Share on other sites More sharing options...
timest Posted January 16, 2022 Share Posted January 16, 2022 Hello all, The serial keys in our database was exhausted for AccuSeason on Orbx and caught us off guard. The issue should be fixed now. I am very sorry for the inconvenience this has caused you all. Link to comment Share on other sites More sharing options...
Ed Correia Posted January 16, 2022 Share Posted January 16, 2022 Thanks Tim. For those affected, we are going to manually regenerate the licenses once we have identified those that require it and customers will need to verify files to resolve. We will advise once that can be done. Link to comment Share on other sites More sharing options...
Leonardo Moreira Posted January 16, 2022 Share Posted January 16, 2022 Can't wait to check AccuSeason, thanks Ed and Tim! 2022-01-16T16:11:34.176Z [ERROR] [Central::LicensingService] - Couldn't fetch license key for rex-accuseason. 2022-01-16T16:11:34.176Z [ERROR] [Central::LicensingService] - {"headers":{"normalizedNames":{},"lazyUpdate":null},"status":422,"statusText":"OK","url":"https://orbxdirect.com/api/v4/licensing/retrieve","ok":false,"name":"HttpErrorResponse","message":"Http failure response for https://orbxdirect.com/api/v4/licensing/retrieve: 422 OK","error":{"error":{"message":"You do not have any licenses for this product.","data":null}}} Link to comment Share on other sites More sharing options...
FxllenCode Posted January 16, 2022 Author Share Posted January 16, 2022 @Ed CorreiaYou might have to regenerate the license for me; mine did not fix after the issue was resolved including after verifying files. Link to comment Share on other sites More sharing options...
TallTanBarbie Posted January 16, 2022 Share Posted January 16, 2022 15 hours ago, timest said: Hello all, The serial keys in our database was exhausted for AccuSeason on Orbx and caught us off guard. The issue should be fixed now. I am very sorry for the inconvenience this has caused you all. 12 hours ago, Ed Correia said: Thanks Tim. For those affected, we are going to manually regenerate the licenses once we have identified those that require it and customers will need to verify files to resolve. We will advise once that can be done. Hi Guys...Just uninstalled/re-installed, did "Verify Files," same problem. Link to comment Share on other sites More sharing options...
Ed Correia Posted January 16, 2022 Share Posted January 16, 2022 Please wait until we advise when to verify files, thanks. Link to comment Share on other sites More sharing options...
Ed Correia Posted January 17, 2022 Share Posted January 17, 2022 Ok, for those that purchased on the weekend and that ran into this issue, you can now verify files in Orbx Central to complete the registration/install process. Thanks for your patience! Link to comment Share on other sites More sharing options...
FxllenCode Posted January 17, 2022 Author Share Posted January 17, 2022 Yep, this issue has been resolved, thanks! 1 Link to comment Share on other sites More sharing options...
TallTanBarbie Posted January 17, 2022 Share Posted January 17, 2022 It's working now, thank you 1 Link to comment Share on other sites More sharing options...
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