Jump to content

REX Accuseason License Key not given


Recommended Posts

Hey there!
 

After getting Accuseason by REX, I am asked to provide a license key, which shouldn't happen.

 

I've opened logs and seen this line:

 

`2022-01-15T01:45:36.888Z [ERROR] [Central::LicensingService] - Couldn't fetch license key for rex-accuseason`

 

I believe this is the issue, if you could do something on your end to fix this that would be great.

 

Thanks! 

Link to comment
Share on other sites

1 hour ago, Doug Sawatzky said:

Hi, welcome to the forums

 

Please try a verify files of the product from within Orbx Central.

Hi Doug -- I'm also trying to install Rex AccuSeason  and I can't find the licence code for it too.  I've tried "Verify Files," doesn't do anything.  There is no directory for AccuSeason  in "***\Documents\Rex6\".

Edited by TallTanBarbie
Link to comment
Share on other sites

2 hours ago, FxllenCode said:

Hey there!
 

After getting Accuseason by REX, I am asked to provide a license key, which shouldn't happen.

 

I've opened logs and seen this line:

 

`2022-01-15T01:45:36.888Z [ERROR] [Central::LicensingService] - Couldn't fetch license key for rex-accuseason`

 

I believe this is the issue, if you could do something on your end to fix this that would be great.

 

Thanks! 

 

Do you have a Documents\REX 6\REX AccuSeason directory?

Link to comment
Share on other sites

central.log

10 minutes ago, Doug Sawatzky said:

 

Do you have a Documents\REX 6\REX AccuSeason directory?

No.  And I get the same "not fetching licence key" error that the above person got.

 

2022-01-15T04:25:39.801Z [INFO] [Saturn] - rex-accuseason: 100.00%
2022-01-15T04:25:39.809Z [INFO] [Central::InstallationService] - Post-install process for rex-accuseason beginning.
2022-01-15T04:25:39.809Z [DEBUG] [Central::InstallationService] - Installing set to false during post-install: rex-accuseason
2022-01-15T04:25:39.810Z [DEBUG] [Central::InstallationService] - Version text written to path: I:\Orbx_Library\msfs\REX AccuSeason\version_rex-accuseason.txt
2022-01-15T04:25:39.812Z [INFO] [Central::AnalyticsService] - Sending installation report analytics.
2022-01-15T04:25:39.815Z [INFO] [Saturn] - Job released 392319487
2022-01-15T04:25:39.815Z [INFO] [Saturn] - Complete
2022-01-15T04:25:40.040Z [DEBUG] [Central::AnalyticsService] - Installation analytics sent successfully for rex-accuseason
2022-01-15T04:25:40.378Z [ERROR] [Central::LicensingService] - Couldn't fetch license key for rex-accuseason.
2022-01-15T04:25:40.378Z [ERROR] [Central::LicensingService] - {"headers":{"normalizedNames":{},"lazyUpdate":null},"status":422,"statusText":"OK","url":"https://orbxdirect.com/api/v4/licensing/retrieve","ok":false,"name":"HttpErrorResponse","message":"Http failure response for https://orbxdirect.com/api/v4/licensing/retrieve: 422 OK","error":{"error":{"message":"You do not have any licenses for this product.","data":null}}}
2022-01-15T04:25:40.378Z [INFO] [Central::AnalyticsService] - Sending installed product analytics.
2022-01-15T04:25:40.378Z [INFO] [Central::SurveyService] - No trigger slug for rex-accuseason. Skipping survey.
2022-01-15T04:25:40.378Z [INFO] [Central::InstallationService] - Post-install process for rex-accuseason complete.
2022-01-15T04:29:11.519Z [INFO] [Central::AuthService] - Refreshing session...
2022-01-15T04:29:12.165Z [INFO] [Central::AuthService] - Session refresh successful!

Edited by TallTanBarbie
Link to comment
Share on other sites

Can't wait to check AccuSeason, thanks Ed and Tim! 

 

2022-01-16T16:11:34.176Z [ERROR] [Central::LicensingService] - Couldn't fetch license key for rex-accuseason.
2022-01-16T16:11:34.176Z [ERROR] [Central::LicensingService] - {"headers":{"normalizedNames":{},"lazyUpdate":null},"status":422,"statusText":"OK","url":"https://orbxdirect.com/api/v4/licensing/retrieve","ok":false,"name":"HttpErrorResponse","message":"Http failure response for https://orbxdirect.com/api/v4/licensing/retrieve: 422 OK","error":{"error":{"message":"You do not have any licenses for this product.","data":null}}}

Link to comment
Share on other sites

15 hours ago, timest said:

Hello all,

 

The serial keys in our database was exhausted for AccuSeason on Orbx and caught us off guard.

 

The issue should be fixed now. I am very sorry for the inconvenience this has caused you all.

 

12 hours ago, Ed Correia said:

Thanks Tim. 
 

For those affected, we are going to manually regenerate the licenses once we have identified those that require it and customers will need to verify files to resolve. We will advise once that can be done.  

 

 

Hi Guys...Just uninstalled/re-installed, did "Verify Files," same problem.

Link to comment
Share on other sites

  • Recently Browsing   0 members

    • No registered users viewing this page.
×
×
  • Create New...