RealSimPilot Posted September 26, 2021 Share Posted September 26, 2021 Hello, I dont know how / who to contact so I try this way. Unfortunately I am not allowed to create direct messages (weird). I made a purchase thru the Orbx centre and made a mistake. I need contact to somebody who can help me with that. Would it be possible that someone responsible can get in touch with me please? Many thanks! best regards Holger 1 Link to comment Share on other sites More sharing options...
John Dow Posted September 26, 2021 Share Posted September 26, 2021 Yes someone will advise you, hang tight @Nick Cooper 2 1 Link to comment Share on other sites More sharing options...
carlosqr Posted September 26, 2021 Share Posted September 26, 2021 Hello Holger If the mistake you committed is that you purchased a wrong product, main thing you need to know is that you must not install it Then the only way to get an exchange or refund is by raising a ticket Reply depends on the amount of work they have but be sure they'll reply, it might not be fast, specially on weekends You may raise the ticket here https://support.orbxdirect.com/hc/en-us/requests/new This was taken from Orbx direct site, at the very bottom you'll find a support word, just click there and you'll find these links Submit a request to the Orbx Support TeamFor all support issues you can create a ticket. Support by emailOrbx provides email support for Orbx products at support@orbxsystems.com. Regards Carlos 2 1 1 Link to comment Share on other sites More sharing options...
RealSimPilot Posted September 26, 2021 Author Share Posted September 26, 2021 Thank You for the comprehensive answer. I opened a ticket! TC 2 Link to comment Share on other sites More sharing options...
Richard Lincoln Posted September 27, 2021 Share Posted September 27, 2021 Hi, I have answered your enquiry 1 Link to comment Share on other sites More sharing options...
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