answered Error Product cannot be installed as there are incompatible products installed

[MGC]

Hi all.

 

All of a sudden I had water showing up in airports. When I tried to verify the Australia V2 files, I get the message "This product cannot be installed as there are incompatible products installed. They will need to be uninstalled before the installation can proceed. "

 

Never encountered this.

 

Not sure which products it is referring to as everything was fine up to now??

 

Any suggestions?

 

Thanks,

 

Mike

[Nick Cooper]

Hello Mike,

there are two incompatible products and they are Australia v1 and Holgermesh.

Although it is possible to have this message when Australia v2 is installed or Verified,

it is not possible to produce the same message if Holgermesh is installed after Australia v2.

However, it will be encountered when verifying files, as you have found.

The solution is to remove the incompatible product(s), as neither is required and both will

cause problems in Australia v2.

[MGC]

Thanks Nick.

 

I finally found the answer in some (very old) posts. - For whatever reason, Holgermesh was installed. Additionally, I had problems with water showing up and reloaded the Global and LC products. This has corrected the scenery problem.

 

Thanks again.

 

Mike