Zentiger Posted February 26, 2021 Share Posted February 26, 2021 I am not sure others have the same issue. I purchased from Orbx in the past, and found the company to be very good in communicating and executing purchases. In this case, I purchased a scenery pack for Singapore (around $14USD)- and did not realize I had already owned it had a community upgrade. I asked for a refund and it was denied by Orbx. The answer I received was unintelligible and I never heard back from Orbx when I questioned why. Maybe I am not getting it? I am not sure who to contact at Orbx, and of course can just cancel the charge myself through Paypal or my credit card company. Maybe their agent was having a bad day- but this behavior is not what one would expect. Any suggestions- other than just cancel them out myself? Thanks! Link to comment Share on other sites More sharing options...
Nick Cooper Posted February 26, 2021 Share Posted February 26, 2021 Hello, I see nothing in the support ticket system that resembles your assertion. Perhaps you could supply a ticket number. Link to comment Share on other sites More sharing options...
Zentiger Posted February 28, 2021 Author Share Posted February 28, 2021 Thank you Nick. My ticket number is 21664. This episode is really not worth our further time. As shown in my previous attachments I had 2 Changi Airports listed in FS2020. I thought I had purchased one from you all- but due toi the fact I already had on e installed (community version)- whichever one I purchased or didn't- was not installed, Kind of confusing. Anyway- let's just leave it be. Thank you for further checking. Today I saw the Changi Airport program updated- via Orbx. So I did download it and should pay for it. WHy I received the other nore (Not downloaded) will remain a mystery. Thank you. Link to comment Share on other sites More sharing options...
Richard Lincoln Posted March 2, 2021 Share Posted March 2, 2021 Hi, I am the individual who responded to your Ticket enquiry, the reason you have not been refunded as stated in the Ticket is because you have installed the purchase of WSSS you made at Orbx with Central. Please see our Refund Policy here. https://orbxdirect.com/refunds Thanks Richard Link to comment Share on other sites More sharing options...
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