gdavej111 Posted January 25, 2021 Share Posted January 25, 2021 I'm seeing trees on the tarmac at the Orbx Liverpool airport in MSFS 2020, the trees are located in the GA area to the east of the main terminal building. See the image attached. Link to comment Share on other sites More sharing options...
Nick Cooper Posted January 25, 2021 Share Posted January 25, 2021 Hello, this airport is supported by its developers, Digital Design. As a first troubleshooting step, try removing everything else from your Community folder. The easiest way is to rename the folder to CommunityX and creating a new Community folder. Move the airport into that, start MSFS and see if the trees are still there. I have done this and yet do see trees in odd places, but you will have to ask them. Link to comment Share on other sites More sharing options...
gdavej111 Posted January 26, 2021 Author Share Posted January 26, 2021 Hi Nick I tried your suggestion, ensuring that the only content in the Community folder was the EGGP scenery, and still got the trees. I submitted a request to Digital Design yesterday, but haven't had any response at all yet. I'm beginning to doubt the support capabilities of Digital Design. Certainly, having trees occupying the tarmac of an airport for which I paid money is not acceptable, and I would therefore request a refund. Link to comment Share on other sites More sharing options...
Nick Cooper Posted January 26, 2021 Share Posted January 26, 2021 Hello, have you yet tried an approach to Digital Design themselves? I think it is a fact that the various updates to MSFS do have an effect on existing products and it could be something that they are aware of and working on. I put the link into my reply above for you. Link to comment Share on other sites More sharing options...
gdavej111 Posted January 26, 2021 Author Share Posted January 26, 2021 4 minutes ago, Nick Cooper said: Hello, have you yet tried an approach to Digital Design themselves? I think it is a fact that the various updates to MSFS do have an effect on existing products and it could be something that they are aware of and working on. I put the link into my reply above for you. I've just submitted a second topic to their forum, the first was submitted somehow to their Russian forum, which is indicative of their poor website. I don't think I'll be buying any more products from this bunch, and if I don't get a reply to my recent topic on their forum, I'll request a refund again. Link to comment Share on other sites More sharing options...
John Dow Posted January 26, 2021 Share Posted January 26, 2021 1 hour ago, gdavej111 said: Hi Nick I tried your suggestion, ensuring that the only content in the Community folder was the EGGP scenery, and still got the trees. I submitted a request to Digital Design yesterday, but haven't had any response at all yet. I'm beginning to doubt the support capabilities of Digital Design. Certainly, having trees occupying the tarmac of an airport for which I paid money is not acceptable, and I would therefore request a refund. Attached is my screenshot I just took at the airport. No trees. I don't know what you've downloaded and installed into your MSFS, even addons that you've deleted, but I'd be laying a wager that the cause of your problem is outside the control of Digital Designs. I would recommend that you delete the Content.xml file from your LocalCache folder, that has been sown to help others with unexplained problems such as yours. Link to comment Share on other sites More sharing options...
John Burgess Posted January 26, 2021 Share Posted January 26, 2021 Another thing I've seen which can cause this sort of problem is when MSFS switches off Bing Data without telling you. Worth a look at the options menu: General Data and check that Bing data and photogrammetry are on. Edit: just tried it and can confirm that this is the problem. With Bing data off I see the trees. All the best, John Link to comment Share on other sites More sharing options...
gdavej111 Posted January 26, 2021 Author Share Posted January 26, 2021 1 hour ago, John Dow said: Attached is my screenshot I just took at the airport. No trees. I don't know what you've downloaded and installed into your MSFS, even addons that you've deleted, but I'd be laying a wager that the cause of your problem is outside the control of Digital Designs. I would recommend that you delete the Content.xml file from your LocalCache folder, that has been sown to help others with unexplained problems such as yours. The only Content.xml file that I can find is in AppData\Roaming\Microsoft Flight Simulator, so no LocalCache folder. Is this the file that you refer to? Link to comment Share on other sites More sharing options...
John Burgess Posted January 26, 2021 Share Posted January 26, 2021 15 minutes ago, gdavej111 said: The only Content.xml file that I can find is in AppData\Roaming\Microsoft Flight Simulator Hi there, Check my previous post - I think the problem is that MSFS has switched off Bing Data without telling you (it has an annoying habit of doing this). For future reference the file John referred to (or a link to it) is in Appdata\local\packages\Microsoft.FlightSimulator_8wekyb3d8bbwe\LocalCache or it is on my system at least - I think it's normal! All the best, John Link to comment Share on other sites More sharing options...
gdavej111 Posted January 27, 2021 Author Share Posted January 27, 2021 13 hours ago, John Burgess said: Check my previous post - I think the problem is that MSFS has switched off Bing Data without telling you (it has an annoying habit of doing this). Thanks John, it was indeed the Bing Data that had mysteriously been switched off. Once enabled, those trees disappeared. Link to comment Share on other sites More sharing options...
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