Nick Staib Posted January 10, 2021 Author Share Posted January 10, 2021 I've just searched the OneStore game folder and I can see the three Orbx products bought so far in game (London City Pack, London City Airport, and Orcas Island) as well as KSBA showing as a Community purchase. The bulk of the folders in there are either Asobo or Microsoft or start "fs-base..." Only other exceptional folders in there are: Aerosoft St Tropez (added before KSBA problems) bf-pgg * bf-texture-synth-lib * BT Kitfox (added before KSBA problems) Carenado M20 (added before KSBA problems) Creative Mesh Johnson Creek (added a few days back, and is fine) pc-fs-base-bigfiles Do any of the above look suspect? * I have no idea what these two are, but they look like generic game scenery/building folders as does that last bigfiles folder This is what KSBA looks like in the Content Manager (filtered for Orbx) Link to comment Share on other sites More sharing options...
Nick Cooper Posted January 10, 2021 Share Posted January 10, 2021 Hello, most of those are default folders, it seems. Can you leave everything as it is and then cut and paste your KSBA entry to the top of your Content.xml file and see if it makes any difference? Link to comment Share on other sites More sharing options...
Nick Staib Posted January 10, 2021 Author Share Posted January 10, 2021 I tried that already. It made no difference. Unfortunately. Link to comment Share on other sites More sharing options...
Nick Staib Posted January 10, 2021 Author Share Posted January 10, 2021 But, let me try once more... Link to comment Share on other sites More sharing options...
Nick Staib Posted January 10, 2021 Author Share Posted January 10, 2021 Just checked and it's actually remained at the top, since I moved it there as suggested last week... Cheers, Nick Link to comment Share on other sites More sharing options...
Nick Staib Posted January 10, 2021 Author Share Posted January 10, 2021 I can confirm, for what it's worth, that the Game's World Map also does show KSBA Santa Barbara Muni with a small plug icon, indicating it is third party content. Link to comment Share on other sites More sharing options...
Nick Staib Posted January 10, 2021 Author Share Posted January 10, 2021 Are those bright flood light lamp posts "supposed" to be missing? I'm pretty sure that I also noticed that back when I had the buildings, though it wasn't a big deal as I rarely fly at night. Cheers and thanks again for all your help. It's much appreciated. Link to comment Share on other sites More sharing options...
Nick Cooper Posted January 10, 2021 Share Posted January 10, 2021 I am sure I must have asked already, so please forgive me if I have. Is your MSFS the Microsoft Store, Steam or DVD version? I seem to now have another customer with a similar problem but at a different airport. Link to comment Share on other sites More sharing options...
Nick Staib Posted January 10, 2021 Author Share Posted January 10, 2021 Hi Nick - it's the Microsoft Store version. Link to comment Share on other sites More sharing options...
Nick Cooper Posted January 10, 2021 Share Posted January 10, 2021 Thanks, the other one is the Steam version. The problem seems to be the same, the simulator is not reading the modelLib.BGL file, or at least when I disable that, the customer's problem, like yours, is replicated. Link to comment Share on other sites More sharing options...
Jon Clarke Posted January 10, 2021 Share Posted January 10, 2021 May I suggest that you completely remove that modelLib.BGL from the addon's folder to a safe place. Make sure you Clear temp and remove any backup copy. Reboot PC Then run the Verify Files for KBUR. Logically Orbx Central should see you are missing the ModelLib.BGL and download a new one. Worth a try Link to comment Share on other sites More sharing options...
carlosqr Posted January 10, 2021 Share Posted January 10, 2021 Hi Based on this: 2 hours ago, Nick Cooper said: the simulator is not reading the modelLib.BGL file Would you mind trying this: Rename your modelLib.Bgl to KSBA_lib.bgl Cheers Carlos Link to comment Share on other sites More sharing options...
carlosqr Posted January 10, 2021 Share Posted January 10, 2021 Sorry Jon I didn't see your post I was reading this https://forums.flightsimulator.com/t/scenery-creators-please-move-or-rename-your-modellib-bgl/307563 From the text: "May be you got me wrong!? Because I tried it with two airports and it is working. Changing the “modelLib.BGL” name to e.g. LOWK_modelLib.BGL in the layout.json file and then changing the name in the scenery/global/scenery folder also to LOWK_modelLib.BGL made the two airports showing up correctly. Scott" If Jon proposal doesn't work I think we could try KSBA_modelLib.BGL not as I put it up, sorry Cheers Carlos Link to comment Share on other sites More sharing options...
Nick Cooper Posted January 10, 2021 Share Posted January 10, 2021 Hello Carlos, there is no scenery\world\global component to KSBA and the modelLib.bgl file is in its own unique location. I suppose that at this stage, anything is worth a try. Link to comment Share on other sites More sharing options...
Nick Staib Posted January 10, 2021 Author Share Posted January 10, 2021 Gents will try these suggestions tomorrow, otherwise my long suffering wife will be initiating divorce proceedings! Fingers crossed. Some great ideas in there! Link to comment Share on other sites More sharing options...
Nick Staib Posted January 11, 2021 Author Share Posted January 11, 2021 OK - latest test results as per suggestions. The first test was removing the modelLib.BGL file, and any back-ups on the PC (I saved it to a USB drive). I rebooted then ran Orbx Central which, when verifying KSBA, did detect the missing BGL and re-installed it, just as Jon had predicted it would. I checked it was inserted in the right folder (it was), before launching the game. No luck. Next was changing the BGL file name as Carlos had suggested to KSBA_modelLib.BGL - again no luck when rebooting and re-launching. No buildings, but at least the snow capped hills looked nice... Link to comment Share on other sites More sharing options...
Nick Staib Posted January 14, 2021 Author Share Posted January 14, 2021 Gents, If no one has any more ideas on this do you think it is worth my while deleting the scenery altogether, using Orbx Central, then installing afresh via the MS Market Place? I've no idea if it would work, but all my other Market Place bought scenery (in MSFS) is working just fine? Nick PS - Or do I just find another South California centre of operations? Link to comment Share on other sites More sharing options...
Faisal Posted January 26, 2021 Share Posted January 26, 2021 I have the same issue as Nick. Tried all the above solution to no avail. Link to comment Share on other sites More sharing options...
Nick Staib Posted January 27, 2021 Author Share Posted January 27, 2021 Hi Faisal, Sorry to hear that, as it's SO frustrating and time consuming too. But in a way I'm glad to hear that I am not alone. Let's see what the next suggestions are... Nick Link to comment Share on other sites More sharing options...
Jon Clarke Posted January 27, 2021 Share Posted January 27, 2021 The only thing not tried so far is to Sync Simulator in Orbx Central/settings/help I mention this as I recently suggested this in another sim where there were no buildings showing at the airport. The customer did that and buildings reappeared. Worth a try as all else has failed and I too have really exhausted the possible remedies./ Link to comment Share on other sites More sharing options...
Nick Staib Posted January 27, 2021 Author Share Posted January 27, 2021 Thank you for the suggestion Jon - I did try that just now. Even rebooting the PC as well as the game. But my hopes were dashed. No change. Do Orbx have a refund/return policy for this seemingly insoluble KSBA issue? Happy to then buy again through the in-game store, just to test if that works. FWIW I bought the rather nice Sydney scenery yesterday, for Australia Day, and no issues there at all. Cheers Link to comment Share on other sites More sharing options...
Faisal Posted January 28, 2021 Share Posted January 28, 2021 I would like also to get a refund and then purchase KSBA from the FS2020 store. Link to comment Share on other sites More sharing options...
Nick Cooper Posted January 28, 2021 Share Posted January 28, 2021 Hello, please apply for a refund using a support ticket. Thanks. Link to comment Share on other sites More sharing options...
Nick Staib Posted January 29, 2021 Author Share Posted January 29, 2021 Hi Nick, Thank you again for your time and effort. The refund is now being processed. I have manually deleted the Orbx-KSBA file from the Community folder (it had already disappeared from Orbx Central, so I couldn't uninstall from there), and also deleted the relevant KSBA line in that content.xml file that we explored earlier. Are there any other Orbx related files that I need to amend or delete, to leave a clean system, ready for a reinstall from within the game? Cheers, Nick S Link to comment Share on other sites More sharing options...
Nick Cooper Posted January 29, 2021 Share Posted January 29, 2021 Hello Nick, you will need to run the uninstaller in Orbx Central, so that it can be seen to have been uninstalled, even though you have already removed it all. Link to comment Share on other sites More sharing options...
Nick Staib Posted January 29, 2021 Author Share Posted January 29, 2021 It no longer appears under My Products (for MSFS). Only SoFly is visible with a green tick. Plenty of products under the X-Plane tab. I thought someone had removed it at your server end, which is why I just removed the folder/file as above... There was no way to run the uninstaller in Orbx Central. I ran the game just now and checked to see and can confirm that it is the default MSFS scenery there, rather than the flat Orbx (without buildings) scenery. Link to comment Share on other sites More sharing options...
Nick Cooper Posted January 29, 2021 Share Posted January 29, 2021 OK, it's fine, if there is a question, Richard will ask it of you. Link to comment Share on other sites More sharing options...
Nick Staib Posted January 29, 2021 Author Share Posted January 29, 2021 OK - Mind you it was there before, because when we were testing stuff I used the "Verify Files" button (after removing the bgl that you identified), in order to force a new download of that file. I was surprised not to be able to uninstall from here, but assumed that part of the refund process included inhibiting the software somehow from My Products. Which made sense. Link to comment Share on other sites More sharing options...
Nick Staib Posted January 30, 2021 Author Share Posted January 30, 2021 Dear all, Just a quick note to confirm that the credit for KSBA bought from Orbc Central was safely received. Thank you. As promised I bought it again, this time via the in game store, and there it was, buildings and all. Very happy to have it back, but strange we couldn't ever crack the "Case of the Missing Buildings" PS - it always looked good at dusk, so here's a quick shot. Link to comment Share on other sites More sharing options...
Jon Clarke Posted January 31, 2021 Share Posted January 31, 2021 Very strange we couldn't resolve the issue you had, considering it is the same files you now have successfully installed. Anyway, glad it is all working for you. Link to comment Share on other sites More sharing options...
Nick Staib Posted January 31, 2021 Author Share Posted January 31, 2021 Indeed, Jon and thank you too. When scanning back through this long thread I couldn't help noticing that the only thing that worked (uninstalling from Orbx Central and reinstalling via MSFS game) was something that I had first suggested back on the 4th of January. So maybe something to add as a last resort tactic when other things have failed? Cheers, Nick Link to comment Share on other sites More sharing options...
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