active Central vers 4.1.28 Orbx Central issue - Error - A communication error occurred - still persisting

[HeribertTrapper]

Just bought the MB 339. When trying to install the plane, communication error will occur. Pretty embarrassed, please give me a quick solution based on the logfile attached.

Thanks in advance!

central.log

[Nick Cooper]

Hello,

welcome to the forums.

Please check this topic and make sure that you have all of the prerequisite software installed.

 

 

 

[HeribertTrapper]

Hi Nick, thank you for the hints provided. Tried all 3 links, but Microsoft says all components are installed, no need for installation.

Rebooted system and tried again 1) download via Orbx Central and 2) website when loged in. Both sources list the MB 339 as "product owned", none will start a download, same error message from Orbx central and no reaction at all from website.

Hard to believe that a crucial touchpoint to your (new) customers is so vulnerable! Checked the posts in the Orbx forums as well, telling me that these download bugs have a significant share of the complaints. In my opinion a top priority on the to do list of your marketing! Please note: We simmers are used to a smooth process when buying new products -go to DCS or IL2, less than 5 minutes after purchase you will be in the cockpit of the newly acquired airplane, promised!

Nevertheless my patience is not exhausted. Lets give it a final trial based on todays logfile attached.

Regards

central.log

[Nick Cooper]

Hello,

I uninstalled my copy and offer the two logs for comparison.

 

Yours:

Quote

2020-12-20T16:50:37.134Z [DEBUG] [Central::SaturnDispatcherService] - Requesting download and install for product indiafoxtecho-mb339-msfs from Saturn.
2020-12-20T16:50:37.137Z [INFO] [Saturn] - Lost connection with client
2020-12-20T16:50:37.137Z [INFO] [Saturn] - Waiting for a connection
2020-12-20T16:50:37.987Z [INFO] [Central::IpcService] - Disconnected from Saturn.
2020-12-20T16:50:38.105Z [INFO] [Central::IpcService] - The Orbx Central worker process failed to start. Please check the user guide for troubleshooting advice at http://orbx.to/central-guide - closed with code 3762504530 - null
2020-12-20T16:50:41.106Z [INFO] [Central::IpcService] - Using Saturn binary from C:\Users\rudi\AppData\Local\Programs\orbx-central\saturn-win\OrbxCentralWorker.exe
2020-12-20T16:50:41.166Z [INFO] [Saturn] - Saturn active. Version 4.1.27
2020-12-20T16:50:41.192Z [INFO] [Saturn] - Attempting to listen on 127.0.0.1:6729
2020-12-20T16:50:41.196Z [INFO] [Saturn] - Listening started
2020-12-20T16:50:41.196Z [INFO] [Saturn] - Waiting for a connection
2020-12-20T16:50:41.668Z [INFO] [Central::IpcService] - Socket connected.
2020-12-20T16:50:41.668Z [INFO] [Central::IpcService] - Connected to Saturn.
2020-12-20T16:50:41.669Z [INFO] [Saturn] - Connected to client 127.0.0.1:54628
2020-12-20T16:50:42.235Z [INFO] [Central::SaturnDispatcherService] - Failed to resume the queue.
2020-12-20T16:50:42.235Z [ERROR] [Central::InstallationService] - A communication error occurred when trying to perform this action

 

 

Mine:

Quote

2020-12-21T16:29:30.723Z [DEBUG] [Central::SaturnDispatcherService] - Requesting download and install for product indiafoxtecho-mb339-msfs from Saturn.
2020-12-21T16:29:30.826Z [INFO] [Central::SaturnDispatcherService] - Sending dispatch into saturn.
2020-12-21T16:29:30.871Z [INFO] [Saturn] - Adding job from manifest path: D:\TMP\Orbx\indiafoxtecho-mb339-msfs.m.c4
2020-12-21T16:29:30.872Z [INFO] [Saturn] - Queue added job

 

I don't know why it should be but something is clearly interfering with your Orbx Central connection to the server.

Could it be a firewall or perhaps anti virus software?

[HeribertTrapper]

Hi Nick,

Thanks for your patience! Will check firewall and anti virus as a cause.

Unfortunately my current internet connection is very weak with a bandwidth of 10 mbit in download. Could this be the barrier for the download?

[Nick Cooper]

Hello,

I think it could but I am not the expert.

I do see that the connection is being lost, or perhaps blocked.