resolved Prepar3D v4: Could not load add-on.xml

[GraySkies]

 

Hello. This pop-up message has appeared on a fresh install of latest P3D4.

 

https://postimg.cc/gallery/fJ31Vn6 

 

Any clues to what could have gone wrong? 

 

Background: Had P3D previously installed on same Windows installation, but onto a different hard drive.

 

Your transaction ID / receipt number is 5f60bfd815061

[Doug Sawatzky]

Hi

 

In Orbx Central, please got to settings\help and run the sync simulator function.

[GraySkies]

43 minutes ago, Doug Sawatzky said:

Hi

 

In Orbx Central, please got to settings\help and run the sync simulator function.

OC notified about success, sim did it's thing at start-up, still getting the error. Great response time by the way.

[Doug Sawatzky]

Ok, please do a verify files of the Orbx Libraries.

[GraySkies]

1 hour ago, Doug Sawatzky said:

Ok, please do a verify files of the Orbx Libraries.

 

Nope. Something was downloaded though.

 

Also did the synchonization again.

[Doug Sawatzky]

Thanks

 

Does the Add-on.xml exist in that location? if so maybe just delete it.

Then do the sync simulator and verify files again.

[GraySkies]

14 minutes ago, Doug Sawatzky said:

Thanks

 

Does the Add-on.xml exist in that location? if so maybe just delete it.

Then do the sync simulator and verify files again.

No, and I've created a dummy file without success previously.

[Doug Sawatzky]

Ok, I just noticed your Orbx Libraries are installed to F:\P3D4, which is a different location than the error message shows.

So maybe edit the library location as required.

[GraySkies]

On 9/27/2020 at 10:45 PM, Doug Sawatzky said:

Ok, I just noticed your Orbx Libraries are installed to F:\P3D4, which is a different location than the error message shows.

So maybe edit the library location as required.

Libs were originally put into sim folder. Anyhow did migaration for both normal and TE libs without success.

[Doug Sawatzky]

Maybe try a verify files of Orbx Objectflow.

[GraySkies]

15 hours ago, Doug Sawatzky said:

Maybe try a verify files of Orbx Objectflow.

Verifield all Globals, Others and Míscs, no change.

[Doug Sawatzky]

Ok let’s ask @Josh Koz

[Guest Josh Koz]

Hi @GraySkies

 

Can you attach your central.log file so we can investigate this further for you?

[GraySkies]

11 hours ago, Josh Koz said:

Hi @GraySkies

 

Can you attach your central.log file so we can investigate this further for you?

Unable to paste it here as an attachment, so here: https://pastebin.com/yf5uuCMG pass: GS1

[Guest Josh Koz]

Hi @GraySkies

 

The screenshot indicating 'Could not load F:\Orbx Library\p3dv4\Add-On.cfg" indicates that something is pointing to the wrong place.

 

Orbx Central will never place an Add-On.cfg file within the p3dv4 folder of the library. Does this file exist?

[GraySkies]

7 hours ago, Josh Koz said:

Hi @GraySkies

 

The screenshot indicating 'Could not load F:\Orbx Library\p3dv4\Add-On.cfg" indicates that something is pointing to the wrong place.

 

Orbx Central will never place an Add-On.cfg file within the p3dv4 folder of the library. Does this file exist?

 

On 9/27/2020 at 10:24 PM, Doug Sawatzky said:

Thanks

 

Does the Add-on.xml exist in that location? if so maybe just delete it.

Then do the sync simulator and verify files again.

 

 

On 9/27/2020 at 10:39 PM, GraySkies said:

No, and I've created a dummy file without success previously.

 

[GraySkies]

This issue has been probably pinpointed to an another vendor's product. You can mark this resolved, i'll chime in if new evidence arises.