Mike Sestito Posted September 15, 2020 Share Posted September 15, 2020 After a long time of inactivity with Microsoft FSX I attempted to install FTX: NA Blue USA/Canada Pacific Northwest, which I purchased in 2012: this was after a clean install of Windows 10. Sadly though, the program stops after I fill out the three necessary fields: Order Number, Date of Purchase and Registration Key Number. The installation refuses to go beyond this point and the error message is: VALIDATION FAILED. TIMED OUT ON CONNECTiNG. I am using the information sent to me in an email by Orbx in 2012. What could be wrong? ORDER NUMBER: FSS0169970 COMPUTER: Ryzen 5 3600, 16 MGB of Ram, Windows 10, Radeon RX 570 PS The email address msestito@telus.net is no longer valid. My new email address is: piluzzu@hotmaiol.com. Thank you Link to comment Share on other sites More sharing options...
Smudger Posted September 15, 2020 Share Posted September 15, 2020 7 hours ago, Mike Sestito said: I am using the information sent to me in an email by Orbx in 2012. What could be wrong? Hello Mike, welcome to the forums. If you had purchased from Orbx then it would be in your account which would show in Orbx Central, you will need to install this. Back in 2012 it was FTX Central and is no longer compatable with installing Orbx products. If by purchance you purchased the Flightsim store you would need to transfer your licence to Orbx via the link below Link to comment Share on other sites More sharing options...
Mike Sestito Posted September 15, 2020 Author Share Posted September 15, 2020 I cannot access Orbx Central because I lost my password and I can't get a new password because the default email is an old, closed email: msestito@telus.net. My new email is: piluzzu@hotmail.com. Link to comment Share on other sites More sharing options...
Nick Cooper Posted September 15, 2020 Share Posted September 15, 2020 Hello, welcome to the forums. I cannot find that e mail at Orbx Direct, was your account there or somewhere else, such as the Flight Sim Store? You will need to click on the link that Smudger left for you, read it and then comply with the instructions. In the meantime, you might like to open an Orbx Direct account, if you have not already done so. Link to comment Share on other sites More sharing options...
Mike Sestito Posted September 16, 2020 Author Share Posted September 16, 2020 Hi Nick. I bought the software in 2012 and I don't think there was an Orbx Direct at the time. I downloaded the software from the Flight Sim store. I am in the process of opening an account at Orbx Direct as you suggested. Thank you for your help. Link to comment Share on other sites More sharing options...
Mike Sestito Posted September 16, 2020 Author Share Posted September 16, 2020 I opened an account at Orbx and was told to wait for a verification email but it's hours later and the email hasn't come. Should I try to open another account with a different email? Link to comment Share on other sites More sharing options...
Nick Cooper Posted September 16, 2020 Share Posted September 16, 2020 Hello Mike, I have activated your account for you, now you should send the message to Richard, with all your proofs of purchase and he will add the products to that account for you. Link to comment Share on other sites More sharing options...
Mike Sestito Posted September 17, 2020 Author Share Posted September 17, 2020 Hi Nick. Thank you very much for opening an account for me, I look forward to maybe buying new products. Will you be sending me the User Id and Password? Link to comment Share on other sites More sharing options...
Nick Cooper Posted September 17, 2020 Share Posted September 17, 2020 Hello Mike, you can log into your Orbx Direct account using your forum e mail address and the password that you chose. All I did was to activate the account. Now you need to send all your proofs of purchase to Richard, using a support ticket and now that you have an Orbx Direct account, he should be able to add your Flight Sim Store purchases to it. Link to comment Share on other sites More sharing options...
Mike Sestito Posted September 18, 2020 Author Share Posted September 18, 2020 Very good, Nick. I have logged in to my account and have downloaded the software. You have been very helpful and I commend you. Mike Link to comment Share on other sites More sharing options...
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