resolved How do I find my account?

[freded]

 

Quote

Your Central log file provides us important information, please attach it to your support requests. You can find it at the following locations, or by pressing Control + Shift + L.

• Windows: %APPDATA%/Orbx/Central/central.log
• macOS: ~/Library/Application Support/Orbx/Central/central.log
• Linux: ~/.config/Orbx/Central/central.log

You can delete this box/quote once your log is attached

 

 

 

Operating system:  

Simulator:  

Screenshot:  

Issue: I have just purchased a MilViz aircraft from Orbx but di9d not receive a download link, so I need to access my Orbx account but cannot find how to do this.

 

[Doug Sawatzky]

Hi Mark

 

You will need to have Orbx Central installed, then navigate to the Milviz section as shown in the below image, then click on your product and it will present to you an install button.

 

 

 

[freded]

Thanks Doug, I've installed it.

But I'm getting error messages from Orbx - My Products when I try to update my existing products: "Error: Library path does not exist".

How do I fix this?

 

[Doug Sawatzky]

Hi

 

You will need to go to settings/Libraries and create a new Library in a location of your choosing, this is required for the installation of ObjectFlow , then it will be installed and use 7mb of space in that new folder, and everything will work properly. You do not need to use this folder for anything else, Orbx Central will then give you the choice to install your products to that folder or to the root simulator folder.

[freded]

Hi Doug,

 

I've created a new Library, where the old one was supposed to be, and that worked.

Now I have another problem (it never stops. does it!), when I try to update TrueEarth Great Britain South I get the dreaded 'Insufficient Space...'

Looking in that folder, I see that the previous version is there. Should I first delete that old version and THEN install the update? It gives me that option.

[Doug Sawatzky]

Mark

 

I would instead, use the functions in settings\downloader to move the temp folder off the C: drive to a location with more space and retry the update.

[freded]

Hi again Doug,

 

Well, I took the bit between my teeth and deleted the old version and installed the upgrade in the same place.

 

Seemed to work!