Aussieflyer38 Posted June 22, 2020 Share Posted June 22, 2020 Quote Your Central log file provides us important information, please attach it to your support requests. You can find it at the following locations, or by pressing Control + Shift + L. Windows: %APPDATA%/Orbx/Central/central.log macOS: ~/Library/Application Support/Orbx/Central/central.log Linux: ~/.config/Orbx/Central/central.log You can delete this box/quote once your log is attached Operating system: Win 10 Simulator: P3Dv4 Screenshot: Issue: No Utilities file I have just attempted the Chaseplane migration, all went well until trying to find the files that are supposed to be in the Orbx Central "utilities", there doesn't seem to be a "utilities" file/folder. I did get a message telling me I had "new files" towards the end of the process. Help please, thanks Don Link to comment Share on other sites More sharing options...
Aussieflyer38 Posted June 23, 2020 Author Share Posted June 23, 2020 Sorry not going to happen. I did the migration of Chaseplane and when I go to Central Utilities as advised, to install it all I get is a window advising me to pay $57.00 It is listed but no option as to how to install it without purchasing. Could I get help with this please. Thanks. Don Link to comment Share on other sites More sharing options...
Nick Cooper Posted June 23, 2020 Share Posted June 23, 2020 Hello Don, it would appear that the licence transfer was not successful, can you try again please? Quote Migrating your Purchases to Orbx 1Log into your OldProp account at oldprop.com/sim/account; 2Press the green “Migrate products to Orbx” button at the top of the page; 3Log into your Orbx Account; 4Confirm by pressing “Transfer Licenses” Link to comment Share on other sites More sharing options...
Nick Cooper Posted June 23, 2020 Share Posted June 23, 2020 Hello Don, here: Link to comment Share on other sites More sharing options...
Aussieflyer38 Posted June 24, 2020 Author Share Posted June 24, 2020 Thanks Nick, I've since found it, must have had a DUH! moment previously, I've put up another post relating to this, as when I go into Utilities and select Chaseplane I don't get any way to activate it, only a window saying I have to pay $57, there is a box that says open with Central, but that also just goes to a purchase screen. Don Link to comment Share on other sites More sharing options...
Aussieflyer38 Posted June 24, 2020 Author Share Posted June 24, 2020 Hi Nick, Same result unfortunately. I went through the process again, (pics attached), and got the same result, no install window. I don't know about the difference - this time there was no VFX folder to delete as I did that the first time, otherwise the procedure was the same. Don Link to comment Share on other sites More sharing options...
Nick Cooper Posted June 24, 2020 Share Posted June 24, 2020 Hello Don, I think you will need to go back to your Oldprop solutions account and transfer the licence. To save even more confusion, I have merged the two topics Link to comment Share on other sites More sharing options...
Aussieflyer38 Posted June 24, 2020 Author Share Posted June 24, 2020 Thanks Nick, appreciate your help. Did as you suggested unfortunately with the same result. If the software - Chaseplane is listed in the utilities with other //42 software, when highlighting Chaseplane should it not come up with a message "you own this product" as it's now in Orbx management? Don Link to comment Share on other sites More sharing options...
Nick Cooper Posted June 24, 2020 Share Posted June 24, 2020 Hello, yes it should, but before it does, a successful licence transfer from Oldprop solutions must have happened. In your case, something seems to have gone wrong. For this reason, I commend you to the Oldprop solutions support link, posted above. Link to comment Share on other sites More sharing options...
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